Checkout Coordinator - Neurology Clinic

Job Description

Job Description

Job Overview:

This position is responsible for collecting patient payments, scheduling follow-up appointments and procedures, providing instructions and explaing the services ordered during the visit. The ideal candidate will have front desk/scheduling experience, prior experience with eClinicalWorks EMR and proficiency in Excel is a plus.

Key Responsibilities:

• Patient Payments:
  
  
  • Collect and process patient payments accurately and efficiently.
  • Verify insurance coverage and inform patients about their financial responsibilities.
• Appointment Scheduling:
  
  
  • Schedule all follow-up appointments and procedures ordered by healthcare providers.
  • Coordinate with medical staff to ensure appointments align with provider availability.
• Patient Communication:
  
  
  • Explain procedures, treatments, and follow-up care to patients, ensuring they understand what has been ordered during their visit.
  • Address any questions or concerns patients may have regarding their care and appointments.
• Documentation and Record Keeping:
  
  
  • Maintain accurate and up-to-date records in the eClinicalWorks EMR system.
  • Ensure all patient information is confidential and compliant with HIPAA regulations.
• Collaboration:
  
  
  • Work closely with healthcare providers, administrative staff, and other team members to ensure a cohesive patient experience.
  • Participate in team meetings and contribute to the continuous improvement of processes and patient satisfaction.
• Reporting:
  
  
  • Utilize Excel to create reports and track patient payments, appointments, and other relevant metrics.

Qualifications:

• Education:
  
  
  • High school diploma or equivalent required; associate degree in a related field preferred.
• Experience:
  
  
  • Minimum of 1-2 years of experience in a healthcare administrative role.
  • Proficient in eClinicalWorks EMR and Microsoft Excel a plus.
• Skills:
  
  
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Attention to detail and a commitment to providing exceptional patient care.
• Other Requirements:
  
  
  • Knowledge of medical terminology and insurance processes is a plus.
  • Ability to work in a fast-paced environment while maintaining professionalism.

Working Conditions:

• The Checkout Coordinator will work in our front lobby, interacting directly with patients and healthcare professionals.