Delivery/ Technology Specialist

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive group is seeking a talented individual for our T echnology/Deliver Specialist role. As a Lexus Technology Specialist, you will play a vital role in enhancing the ownership experience for our customers by providing expert guidance on vehicle technology and product features. You will assist customers with questions and training on their new or Certified Lexus vehicles, ensuring they understand and utilize key technology features, including Safety Connect and Service Connect. Your in-depth product knowledge will allow you to address a wide range of customer inquiries beyond technology, making you a valuable resource for both our sales team and Lexus owners.

*This position is for FULL TIME ONLY.

RESPONSIBILITIES

• Assist customers with any question/training of technology for a new or Lexus Certified vehicle. This includes enrolling customers in Safety Connect and Service Connect so the customer understands how to utilize the various features of those apps.
• Understands the vehicle product knowledge to assist customers with questions outside of the technology features
• Complete all certifications with the manufacture to maintain the latest vehicle technology and product knowledge as well as attend any required training courses required for the position
• Maintains a presence at the "Technology Station" in our showroom
• Be available for customers to answer specific questions and be a valuable resource for both the sales department and customers
• Field incoming phone calls from current Lexus owners who have specific technology questions for their particular vehicle
• Able to visit customer's home or business to help program their garage door or gate control function or assist them with another function they are struggling with
• Keeps a team first mentality
• Attends meetings when necessary by management
• Maintain a business casual appearance, and professional demeanor at all times.

QUALIFICATIONS

• High school diploma or GED
• Neat, clean, and professional appearance
• Must be self-motivated and able to work in a team environment
• Must have strong communication, presentation, and writing skills
• Must have an impressive work-ethic
• Must have an unrestricted driver's license and clean driving record

BENEFITS

• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status