BUSINESS SYSTEMS ANALYST
- Defines business problems, performs system analysis, and identifies appropriate solutions (both packaged and custom systems) to business and technical problems.
- Responsible for analysis of business processes; assessment of the scope and impact of the business needs; identification, prioritization and documentation of business and functional requirements; development of workflow, gap analysis and system specifications; development of current and future operational scenarios; and working with the client and project team to ensure proper implementation of business requirements.
- Researches requests concerning application issues and/or enhancements.
- Responsible for evaluating existing application products and making recommendations as well as coordinating the review through installation of new applications or upgrades in the environment.
- Participates in specific package selection or system deployment activities including RFP development, vendor evaluation, and solution recommendation and selection.
- Submits annual budget requests that reflect necessity and scheduling risks.
- Interfaces with clients to scope tasks, manage budgets and direct task milestones from inception to completion.
- Creates test plans, test scenarios, and expected results and works closely with clients to plan and conduct user acceptance tests.
- Ensures disaster recovery is in place for mission critical applications.
- Acts as liaison between, and works closely with, client and system support staff at multiple sites to identify and resolve complex system issues.
- Serves as a primary customer support liaison between vendors and application user community.
- Advises on technical direction and recommends new cost-effective technological advances to solve business problems.
- Defines and writes job-aides for users and support staff to describe installation, troubleshooting, and standard operating procedures. Writes other technical documentation as required.
- Responsible for maintaining up-to-date knowledge of HIPAA security requirements, as required by employees exposed to Protected Health Information (PHI) data, by attending mandatory training provided annually by Casino Arizona.
- Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as Payment Card Industry (PCI) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management.
- Responsible for following the PCI Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
- Should have experience with Visio, MS Office Suite, and SharePoint.
- Software application and database development experience a plus.
- SQL Query skills are nice to have.
- The Business Systems Analyst must have project management, business analysis and technology skills to guide business users through the project lifecycle of application selection through implementation in support of business needs.
- Experience in managing tasks utilizing standard project management disciplines and tools.
- Must have knowledge of requirements gathering, system design, system configuration, deliverables documentation, system test planning and execution, user training, and creation of job-aides.
- Budgeting skills are strongly preferred.
- Demonstrated experience implementing and supporting enterprise third party packaged software. Strong analytical, technical and problem-solving skills required.
- Proven customer service/user support skills and experience working with vendor support personnel.
- Must have the ability to resolve complex, functional, system issues.
- Must have the ability to collaborate well with team members, external and internal, to implement new innovative solutions and have strong negotiation and conflict resolution skills.
- Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written form.
- Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
- Operates under minimal supervision, with wide latitude for independent judgment.
- Must be able to maintain confidentiality.
- Industry-specific knowledge in Hospitality / Hotel Management (Agilysys) Gaming (Scientific Games), Back Office Applications.
- Must be able available to work flexible hours 7x24, including hours beyond the normal schedule when necessary to support the Business Customer
- Occasionally, travel may be required as needed.
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