Admin Assistant
- Interacts with program employers and employees as directed by phone and electronically.
- Train employers and employees on how to use a phone app and computer portal.
- Schedule appointments and manage a google calendar.
- Receives, sorts, scan, upload, and retrieves forms, correspondence and documents of confidential and time-sensitive nature.
- Manages, distributes and tracks program specific materials as needed and/or requested.
- Maintains a specified filing system.
- Works well independently with limited supervision, communicates with Executive Director or designee when questions arise.
- Uses strategic thinking to complete multiple tasks.
- Conducts thorough and accurate review of applicable paperwork.
- Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
- Identify and share opportunities for process improvements and improved working conditions.
- Willing to work other than typical work hours and days to meet high volume demands.
- Performs other work related activities as assigned.
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly
- At least two years of experience in customer service.
- High School diploma and some college courses, college degree preferred.
- Must be able to effectively handle heavy volume of paperwork at one time.
- Ability to communicate both orally and in writing in a professional manner.
- Accuracy and the ability to handle responsibility with limited supervision.
- High standard of integrity.
- Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills. Patience, perseverance, and follow through skills.
- Ability to handle conflict and difficult customers.
- Ability to prioritize and handle multiple demands successfully.
- Must be able to plan for and meet multiple deadlines.
- Ability to use all office equipment.
- Knowledge of advanced computer skills to include Microsoft Word, Excel and Google Suite applications
- Ability to work with dual computer monitors and multiple applications.
- Ability to work with people who have limited English proficiency and various disabilities.
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