Residential Appliance Repair Technician

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Savings bank
• Training & development
• Vision insurance
• Wellness resources

Appliance Refrigeration Repair Technician Location: Phoenix, AZ | Job Type: Full-time

About Guinco Service
Founded in 1997, Guinco Service is a premier, family-owned appliance repair company. We are an exclusive Factory Certified Care provider for the Whirlpool Corporation family of brands (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana). Our motto is "Let our family help yours," and that applies to our employees just as much as our customers. We provide a collaborative, supportive, and team-oriented setting where you can build a long-term career.

Why Join the Guinco Family?
Hear from our employees! Click Here

We know that for a technician, the support team behind you is just as important as the tools in your hand. We have built a system designed to help you succeed:

• Stop Chasing Parts: We perform in-office part pre-screens and pre-order parts for most calls before you ever arrive.
• Fully Stocked Support: You are backed by a fully stocked warehouse with inventory supported by the nations two largest appliance parts distributors.
• Paperless Workflow: We are 100% paperlessall service orders, technical data, and routing are handled electronically via company-issued iPads.
• Home-Based Dispatch: Start your day from your driveway. You dispatch directly from your home to customer locations.

Exceptional Benefits & Compensation
We offer a competitive pay structure based on experience, market location, and skills. In addition to steady work volume, we offer a comprehensive benefits package:

Health & Wellness

• Health, Dental, & Vision Insurance: 50% of premiums paid by the company for employees.
• Health Savings Account (HSA): Includes company contributions.
• Family Support: Paid Maternity & Paternity Leave.
• Insurance: Company-Paid Life Insurance/AD&D, with voluntary Critical Illness, Accident, and Hospital Indemnity options.
• Disability: Long Term Disability coverage.

Financial & Future

• 401(k): Retirement plan with company match.
• Time Off: Paid Time Off (PTO), Holiday Pay, and Bereavement Leave.

Tools & Equipment

• Company Vehicle: Take-home vehicle provided.
• Expenses Covered: Gas card and vehicle maintenance covered.
• Tech: iPad and truck stock provided.
• Uniforms: Company-provided.

Key Responsibilities

• Diagnose & Repair: Accurately diagnose and repair residential home appliances (Refrigeration, Cooking, Cleaning, Laundry) to manufacturer standards.
• Customer Service: Maintain a high level of customer satisfaction through effective communication and a professional demeanor.
• Digital Management: Utilize a company-issued iPad to process repair records, reference technical information, collect payments, and issue receipts electronically.
• Decision Making: Make timely, independent decisions regarding repairs while working within a supportive team structure.
• Communication: Effectively communicate with customers, technical support, dispatch, routing, and management.

Qualifications & Requirements

• Experience: 2+ years of experience as a Full Line Appliance Repair Technician (Refrigeration, Cooking, Cleaning, Laundry) is required.
• Physical Ability: Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds.
• Screening: Willing to undergo a pre-employment drug screen, criminal background check, and drivers license check.
• Attitude: Enthusiastic, reliable, and customer-service focused.
• Technical Skills: Basic computer/tablet skills and strong mechanical aptitude.