Salesforce Support Administrator

Summary of Responsibilities:
The Salesforce support administrator consults with management and helps develop software to meet internal clients' needs. This position must provide accurate, quality analysis of new program applications, as well as conduct testing, locate potential problems, and efficiently solve them.

Primary Responsibilities and Objectives :
• Manage user profiles, roles, permissions, and page layouts to ensure secure and efficient access
• Handle license activations, permission updates, and public group management to support user functionality
• Execute Salesforce configuration changes, including Flows, fields, page layouts, record types, custom settings, dashboards, and reports
• Conduct regular data audits, deduplication efforts, and quality checks to maintain the integrity of the Salesforce database
• Reconcile differences between Salesforce and external systems by manipulating and analyzing data effectively
• Demonstrate proficiency in using Salesforce Data Loader and Import Wizard for data migration and manipulation
• Develop a deep understanding of business processes and provide comprehensive support to users
• Identify opportunities for process improvement and optimize workflows within Salesforce
• Work in agile project management
• Configure and monitor native flow process automation, ensuring seamless interactions with alerts, validations, and custom components
• Triage helpdesk tickets, providing timely support to users and escalating complex issues as needed
• Monitor user adoption of Salesforce and implement strategies to enhance engagement and maximize platform effectiveness
• Provide courteous and responsive support to users, fostering a collaborative work environment
• Analyze critical stages and close dates to ensure accurate property list reporting
• Set up and maintain automated alerts for deal closures and inactive deals
• Collaborate with stakeholders to develop insights and reporting that drive business decisions
• Provide accurate analysis of new program applications, conduct testing, identify potential issues, and implement solutions
• Collaborate with internal teams to understand system requirements and ensure smooth implementation of new processes or updates
• Support Multi-Factor Authentication (MFA) and SSO to ensure platform security and user access
• Maintain adherence to Salesforce security best practices, protecting sensitive data and user access
• Perform other duties as assigned

Education and Experience:
• High School diploma or equivalent is required. Bachelor’s degree is preferred.
• One to two years of experience in Salesforce
• Experience in property management is preferred
• Prior experience in Yardi, Voyager, or another equivalent system is preferred

Skills and Requirements:
• Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, Excel, and Adobe
• Ability to work independently, under minimal to moderate supervision, and prioritize effectively in a fast-paced environment with a strong sense of urgency
• Sensitivity to confidential matters is required
• Strong interpersonal skills to communicate with others effectively and sensitively with clients, and all levels of management
• Ability to display good judgment when unpredictable situations arise
• Capability to read, comprehend, and converse in English
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• Excellent customer service and interpersonal skills with the ability to relate to others
• Ability to work independently and prioritize effectively in a fast-paced environment
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Scheduling:
• Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays

Environment:
• Exposure to environment typically found in an office building

Physical Requirements:
Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:
• Ability to lift, push, and pull up to 25 pounds
• Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
• Must be able to observe and detect signs of emergency through visual and/or auditory cues
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision
This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.
Diversity:
Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.