Operations Manager

Job Description

Job Description

Description:

The primary role of the Operations Manager is to manage the productivity, efficiency, safety and customer service of the operations.

Essential Responsibilities:

1. Manage the staff and collections of refuse and recycling for an assigned area.

2. Ensure the adherence of company work rules, franchised contractual obligations and all applicable laws and regulations.

3. Formulate long-term and short-term strategic goals for the operations department that aim to elevate company-wide goals.

4. Maintain a safe working environment for all employees by creating and supporting a safety-first culture.

5. Work in conjunction with municipalities, customers, ownership, maintenance, customer service, dispatch and sustainability departments to ensure seamless customer interactions.

6. Provide input on performance, hiring, discipline, termination and compensation changes.

7. Use related computer systems to track and improve routing, productivity and customer experience.

Knowledge, Skills & Abilities:

Knowledge of:

• Superior managerial techniques.
• Refuse, recycling and composting-related services and tools.
• Modern office practices and procedures including the use of standard computer programs such as Soft-Pak, Microsoft Word, Excel, Outlook, Search Engines, Onboard Routing System and Google Maps.
• Geography of the City of Los Angeles and surrounding areas, including assigned route.
• Leadership and mentorship tactics and best practices.

Ability to:

• Actively listen to, and empathize with, customer and employees’ concerns.
• Employ de-escalation and conflict-resolution methodologies.
• Mentor and maintain a positive attitude with customers and employees.
• Proactively establish trust and credibility with customers and employees by maintaining accountability.
• Contribute to the team dynamic by promoting inclusion, support and collaboration amongst employees.
• Take initiative, self-manage time and productivity through multitasking.
• Effectively and concisely communicate both orally and in writing.
• Learn the products and services offered by Universal Waste Systems, Inc.
• Provide guidance and expert advice on waste-related information.

Education, Training & Experience:

1. Four years of supervisory experience in the waste and/or recycling industry required.

2. Valid class C driver's license with clean driving record.

3. High school diploma/GED preferred.

Supplemental Information

Universal Waste Systems celebrates diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.