HVAC Service Manager

Description

This HVAC Service Manager position in Phoenix is ideal for an experienced leader ready to oversee field service operations—from coordinating technicians and performing QC inspections to driving profitability and training staff. You’ll manage projects, support equipment startups, troubleshoot complex systems, and uphold RK’s renowned safety and ISO‑certified standards—all within a supportive, family‑owned culture.

RK Overview

RK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning, we take pride in delivering a wide range of hands-on services including construction, manufacturing, custom fabrication, and building services. With seven specialized business units working in close coordination, we ensure every job is done right from start to finish. Our proven methods, focus on safety, and commitment to quality help bring our customers’ biggest ideas to life.

Position Summary

• Ensure that the MEP services provided by the Field Services Department meet contract and customer requirements.

• Directly liaise with Service Project Superintendent and Project Coordinator to provide for quality and profitable outcomes from Field Services Activities.

• Assist Service Project Superintendent and Project Coordinator in reviewing and reporting on project profitability.

• Perform equipment start up and complete associated documentation.

• Perform quality control inspections on Service Project work.

• Technical trouble shooting and diagnostics when needed.

• Installation or replacement of equipment and systems as required.

• Support Service Project technicians with scheduled weekend or night work as required by customer.

• Carryout owner training and assist in the training of technicians as required.

• Plan and oversee service field-based activities, ensuring that work is completed safely, on time, within budget and to the customer’s satisfaction.

• Perform unsupervised work coordination activities. Activities include, but not limited to: coordination of project personnel, procurement of equipment and material, coordination of subcontractors, coordination with owner, customer, and/or general contractor.

• Assist in pricing and establishing scope of work with Account Managers or Inside Sales when required.

• Complete all work documentation as required by RK Service procedures.

• Assist Service Project Superintendent in reviewing individual project technicians.

• Guide field staff in properly completing specialized forms required, and assist in providing paperwork to the necessary departments.

• Make decisions in a timely manner that is in the best interest of the company.

• Call for inspection when asked or job requires, meet with inspectors, and make sure job passes all required inspections.

• Develop lead referrals resulting from project activities for the Sales Department or Inside Sales.

• Guide field staff in the execution of any or all of the tasks listed above.

• Other duties as assigned.

Qualifications

• Indirect supervision.

• Requires the use of advanced techniques and knowledge within his/her function.

• Applies diversified knowledge of applicable principles and practices to a broad variety of assignments.

• Makes decisions independently regarding complexities and methods.

• Supervision and guidance related largely to overall objectives, critical issues, new concepts and policy matters.

• Liaison to groups within and outside of his/her organization with responsibility to act independently regarding matters pertaining to his/her function.

• College/University graduate with 7 years relevant experience or equivalent combination of skills and experience generally expected for specified technical roles.

What Sets RK Industries Apart

• Safety: Our unmatched culture of safety is our foremost core value, guiding everything we do each day: Health, Safety, & Environmental

• Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition

• Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards

• Philanthropy: RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation

• Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program

Applications are accepted on an ongoing basis.

RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law