Mainframe Operations Manager

About this role:

Wells Fargo is seeking a Mainframe Operations Manager in Technology as part of Platform Front Line Mainframe Operations responsible for US Dayshift incident recovery across all major Mainframe platforms. The team operates continuously throughout the year, and effective leadership is required to coordinate resources, maintain shift readiness, and ensure high‑severity events are handled quickly and accurately.

In this role, you will:

• Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
• Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
• Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
• Instill repeatable processes that consistently meet SLAs and OLAs
• Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
• Interpret and develop policies and procedures
• Collaborate with and consult with peers, colleagues and multiple level managers
• Manage allocation of people and financial resources for technology operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience in Managing a Mainframe Operations support teams in a 24/7 mission critical environment
• 4+ years of experience with leading major incident events driving recovery, root cause analysis and improvement opportunities
• 2+ years of Leadership experience

Desired Qualifications:

• 4+ years of technical experience working with JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies
• Strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies, constant thrive for improving user experience, building self service capabilities, love to learn new technologies, passionate about speed of execution
• Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment
• Excellent communication (verbal, written and technical translation) skills
• Experience in mainframe administration, operations, or related roles, with progressive leadership responsibilities
• Familiarity with mainframe hardware, operating systems (e.g., z/OS), and software (e.g., IBM DB2, CICS)
• Experience with mainframe performance tuning, capacity planning, and disaster recovery planning
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across teams and departments

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.