Costco Program Coordinator

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group, with 12 successful locations launched nationwide in under 4 years. Our commitment to quality and customer satisfaction drives us to improve constantly.

We are currently seeking a Costco Program Coordinator to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco's retail program on a nationwide level.

Key Responsibilities

• Support Costco Program Manager in quoting and selling leads in Costco CRM
• Support Costco Program Manager to process payments in OMS platform
• Promptly monitor and resolve any Costco member escalations.
• Validate loan terms and payment for Costco customers
• Review, resolve or cancel leads based off data from Centah dashboard (CRM)
• "Own" and understand Costco's CRM Centah and communication portals
• Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts.
• Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences
• Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met
• Work with production, sales and business admin managers to analyze escalation data and drive process improvements
• Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner
• Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments
• Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
• Communicate regularly and share program development updates with internal stakeholders
• Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco's approval
• Ensure Costco payments are properly processed

Job Details

• Monday – Friday (8:00am-5:00pm)
• Fully remote, PST preferred
• $24.00/hr + depending on experience

Requirements

• Bachelor’s degree in business administration or a related field preferred
• 2+ years of experience in an Administrative, Program Coordination or Project Management role.
• Previous experience working with Costco or a similar big-box retail environment is a strong plus
• Exceptional organizational and multitasking skills with strong attention to detail
• Experience prioritizing tasks, and multitasking to meet deadlines and achieve results
• Proficiency in Microsoft Office Suite and CRM software
• Excellent verbal and written communication skills
• Strong analytical skills and ability to interpret data
• A customer‑centred approach with the ability to maintain strong relationships.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with a matching program)
• Paid Time Off (Vacation, Sick & Company Paid Holidays)
• Flexibility to work from home