Front Desk Manager - Overnight
• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process. Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Jobs
Process Engineer (Manufacturing Engineer)
**If you're interested, please apply directly using the link below!** SUMMARY: The Westlake Process Engineer will be heavily involved in the daily operations of the facility and is a key member of …
Family Medicine: 4-5 Day Week + Partnership Path
A leading healthcare provider in Phoenix, Arizona is seeking a Family Medicine Physician. This opportunity offers a flexible work week with a total outpatient practice and competitive compensation pa…
Head of Revenue & Growth - Cybersecurity (Remote)
Une startup en forte croissance dans le secteur de la cybersécurité recherche un Head of Sales and Revenue. Le candidat idéal aura une solide expérience en vente B2B et un historique prouvé de croissa…
Restaurant Operations & Guest Experience Leader
A well-known fast-food franchise in Sierra Vista is seeking a Restaurant Manager to oversee daily operations, ensure high-quality standards, and manage staffing. The ideal candidate should have at le…
Entry-Level Real Estate Agent (Training Provided)
Launch Your Real Estate Career – Full Training & Mentorship We’re NetWorth Realty USA — a national real estate company with 29 offices across the U.S., voted “Best Places to Work” by Glassdoor in …
Travel Medical-Surgical Telemetry RN (PCU Float) - $2,056 per week
Medical Solutions is seeking a travel nurse RN Telemetry Med Surg for a travel nursing job in Prescott, Arizona. Job Description & Requirements ~ Specialty: Telemetry ~ Discipline: RN ~ Du…
Ironworker
Journeyman Ironworker – Job Description A Journeyman Ironworker performs skilled ironwork in accordance with project plans, safety standards, and structural requirements. Responsibilities include …
Behavioral Technician
Location: Chandler, AZ 85225 Date Posted: 12/30/2025 Category: Center Based Education: High School Diploma/GED Great Compensation, Benefits, PTO and potential for career growth! Join us …
Frontend Engineer
Full-time Description 1. Develop high-performance, scalable, and compatible frontend code based on product specifications. 2. Accurately implement pixel-perfect UI based on design mocku…
Travel Nurse RN - Med Surg - $2,545 per week
Avani Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Fort Defiance, Arizona. Job Description & Requirements ~ Specialty: Med Surg ~ Discipline: RN ~ …