Senior Vehicle Quality Engineer (Field Quality)
- Act as a field quality owner for vehicle‑level issues, supporting customer‑reported concerns, service escalations, and warranty trends
- Analyze field, warranty, and customer feedback data to identify systemic quality issues and prioritize improvement actions
- Lead root cause analysis and corrective / preventive actions (CAPA) for field‑detected issues, partnering with Engineering, Manufacturing, Supplier Quality, and Service teams
- Support containment, validation, and verification of corrective actions across production, service, and field environments
- Partner with Manufacturing and Design Engineering to ensure field learnings are fed back into product and process improvements
- Participate in vehicle audits, field investigations, and quality reviews to assess real‑world product performance
- Own and report field quality metrics, including issue trends, resolution effectiveness, and customer impact, presenting findings to cross‑functional and leadership audiences
- Collaborate with suppliers to resolve field‑driven quality issues, including root cause analysis and corrective action implementation
- Contribute to continuous improvement initiatives focused on reliability, customer experience, and long‑term quality performance
- Support launches, running changes, and sustaining production by ensuring field quality risks are identified and mitigated
- Travel up to 25%, occasionally on short notice, to support field investigations, suppliers, or cross‑site quality activities
- Bachelor’s degree in Engineering or a STEM discipline
- 5+ years of experience in the automotive industry or a comparable regulated manufacturing environment
- 5+ years of experience in quality engineering, field quality, vehicle quality, or customer‑facing quality roles
- Strong experience with root cause analysis, corrective action systems, and issue resolution in fast‑paced environments
- Demonstrated ability to influence and lead cross‑functional teams without direct authority
- Working knowledge of Continuous Improvement methodologies such as Kaizen, 5S, and structured problem‑solving
- Six Sigma certification (Green Belt or Black Belt) preferred
- Proven ability to analyze data and translate field and customer feedback into actionable improvement plans
- Experience working with warranty data, customer issues, or field performance metrics
- Strong written and verbal communication skills, with the ability to clearly present complex issues and solutions
- High level of accountability, resilience, and comfort working in high‑visibility, customer‑impacting situations
- Ability to manage multiple priorities and drive issues to closure in a dynamic environment
- Strong attention to detail and organizational skills
- Advanced proficiency in Excel and PowerPoint; experience with PLM or CAD tools (e.g., CATIA, 3DX) is a plus
- A demonstrated history of creativity and innovation in improving product quality, reliability, or customer experience
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