HUB Administrative Specialist
- Provide efficient and prompt support for all administrative requests submitted to Shared Services, initially to include time entry, expense reimbursements, invoice retrieval, check requests, and submission of new clients and matters via the firm's PBI database. This position is customer-driven, with a high number of work requests at a time that will have weekly and monthly deadlines.
- Be primary resource for time-intensive and/or recurring projects that have been assigned to the Hub's Special Project team. Such projects may entail data entry, occasional internet research, and document processing. Effectively use operational tools within the Hub, including Outlook, IntApp, Elite 3E, Webex, iManage, and ServiceNow (workflow tool)
- - according to established protocols.
- Adhere to all best practices for completing tasks, which may include enhanced utilization of firm software.
- Capture project time and data as required to produce operational reports and metrics.
- Ability to engage with a remote team and a strong desire to work as part of a centrally managed team.
- Must be able to prioritize and coordinate multiple projects efficiently and simultaneously.
- Ability to express oneself effectively, both orally and in writing.
- Comfortable engaging with colleagues and customers via video conferencing.
- Up-to-date knowledge of Microsoft Office applications, and with interest/aptitude in using/learning additional applications such as MacPac/Big Hand Create, DocXTools, PowerPoint and Adobe Pro.
- Familiarity with legal terminology and development of legal documentation.
- Ability to work effectively in remote teams and independently, with direction provided to complete complex tasks.
- Ability to handle sensitive and/or confidential documents and information securely.
- Strong problem-solving capability and resiliency.
- Customer-centric orientation, comfortable with computer applications and workflow processes, ability to handle change in a positive manner, and comfortable in taking direction and work assignments from peers.
- Proven ability to work well under pressure and meet tight deadlines.
- Ability to exercise judgment and work independently.
- Must have a positive attitude, a strong work ethic and be highly organized.
- Ability to work 1:30 - 9:00 PM Pacific Time.
- 2-year or 4-year degree preferred.
- 1-3 years of administrative or law firm experience preferred.
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