Remote Call Center Representative

Randstad is seeking professional and dependable individuals for Remote Call Center Representative positions. In this role, you will handle inbound and outbound inquiries, providing essential support to potential claimants via phone, email, and chat.

Position Overview

• Role: Call Center Representative
• Pay Rate: $18.00/hr
• Start Date: May 27, 2026
• Location: 100% Remote (BYOD - Bring Your Own Device)

Schedule Requirements

• Training Schedule: Training will be a total of 8 days from 7:00 AM - 3:30 PM Pacific time
• Work Schedule: 5:30 AM - 2:00 PM Pacific time

Top 3 Required Skills

• Call Center Experience: Previous experience in a high-volume environment.
• Computer Proficiency: Ability to navigate multiple systems and administrative tools.
• Communication: Excellent verbal and written English skills.

Technical & Equipment Requirements (BYOD)

You must provide your own equipment meeting the following specifications:

1. Computer Specs

• Processor: Intel i5 or AMD Ryzen 5 (or better).
• Memory: Minimum 8 GB RAM.
• Storage: Minimum 238 GB Hard Drive.
• OS: Windows 10 or higher.

2. Hardware & Workspace

• Screens: Dual monitor setup required (Laptop + 1 Monitor OR Desktop + 2 Monitors).
• Headset: Professional-grade headset for calls.
• Environment: A quiet, private workspace.

3. Internet Requirements

• Speeds: Minimum 20 Mbps Download / 5 Mbps Upload.
• Jitter: Must be 9 or less.
• Restrictions: No mobile hotspots or unauthorized VPNs.
• Speed test must be completed via Talk Desk within 1 week of application.

salary: $17.99 - $18 per hour
shift: First
work hours: 5:30 AM - 2 PM
education: High School

Responsibilities

In this role, you will handle inbound and outbound inquiries, providing essential support to potential claimants via phone, email, and chat

Skills

• Call Center
• Customer Service
• Verbal Communication

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.