Customer Support Assistant
- Respond to customer inquiries via various communication channels including phone, email, and chat.
- Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
- Document customer interactions and follow up on unresolved issues to ensure their resolution.
- Maintain accurate records and logs of customer interactions to track inquiries and trends.
- Collaborate with other departments to resolve complex customer issues in a timely manner.
- Provide product and service information to customers to support sales and improve customer satisfaction.
- High school diploma or equivalent; additional education in a related field is a plus.
- Proven experience in customer service or support roles, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a strong attention to detail.
- Ability to handle multiple tasks and prioritize effectively while maintaining a positive attitude.
- Proficient in using customer support software and tools, with a willingness to learn new technologies.
- Strong problem-solving skills and the ability to think critically under pressure.
- Weekends off for a balanced work-life schedule.
- Competitive weekly salary ranging from $780 - $1,125.
- Excellent growth opportunities within our company.
- Supportive and innovative work environment.
- Ongoing training and professional development to advance your career.
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