Claims Analyst

Description

The Claims Analyst is responsible for monitoring the claims process and directing the work flow in the Claims Department. This position serves as the subject matter expert for their team updates written procedures, analyzes loans for financial recovery, and assists staff with complex cases, plans for sub-servicing transfers, reviews departmental performance and assists with departmental meetings.

Responsibilities:

• Monitors Investor/Insurer timeline requirements for additional recovery review

• Assists in training team members on the claims process and procedures

• Reviews department performance; assists with regular department meetings

• Adheres to GSE, FHA, VA, PMI, investor, insurer and master servicer guidelines, rules and regulations, as well as local/federal laws

• Manages conveyances and claims; analyze loans for final reconciliation; oversee filing of supplemental claims

• Manages and monitors performance of vendors; makes recommendations for change as needed; monitors and reviews vendor payments timely

• Identifies opportunities for cost and risk reduction, efficiency gains, and enhanced levels of service

• Analyzes trends in team work product to identify and implement process improvement

• Performs ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues

• Interprets regulatory requirements and investor guidelines to identify opportunities, and manage a tracking and reporting mechanism to periodically communicate results

• Develops best practices to resolve deficiencies and meet regulatory compliance

• Remains current on policy and regulatory changes to maintain subject matter expertise

• Where quality control deficiencies arise, helps assess root causes, corrective actions needed, accountable parties, and corrective action timelines by working directly with senior leadership and business control management

• Creates reporting strategies to support management; tracks department activity for government portfolio and provides daily/monthly reporting to management and clients

• Works with Risk Management department in providing all required data for analysis

• Develops and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place

• Assists the team by filing Claims when necessary

• Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for

Skills

MSP, Black Knight, Investor Claims, Insurer Claims, Fannie Mae, Freddie Mac, Default Claims, Defailt Claim Filing, Default Accounting, Loss Analysis, Default Servicing, Corporate Advance, Escrow, FNMA, FHLMC, Risk Management, Controls, investor reporting

Top Skills Details

MSP, Black Knight, Investor Claims, Insurer Claims, Fannie Mae, Freddie Mac, Default Claims, Default Claim Filing, Default Accounting, Loss Analysis, Default Servicing

Additional Skills & Qualifications

• Must be very strong in Excel and have used Vlookup and Pivot Tables on a consistent daily basis. Most of the work is done using excel and is manual in nature.
• Working knowledge of the Black Knight MSP servicing system
• Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems

Soft Skills:

• Excellent time management skills
• Working knowledge with Microsoft Office, spreadsheets and software applications
• Strong analytical skills
• Excellent verbal and written communication skills
• Detail oriented with ability to successfully manage multiple priorities
• Able to work in fast paced environment with the ability to meet deadlines
• Self-motivated with ability to work under timelines without direct supervision
• Ability to work effectively without close supervision and be a self-starter

Job Type & Location

This is a Contract position based out of Tempe, AZ.

The pay range for this position is $28.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Tempe,AZ.

This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.