Customer Service Rep
- Providing quality customer experience while working to resolve customer complaints/enquiries.
- Researching cases independently
- Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
- Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances
- Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
- Calls around 3-5 minute approximately
- Calls are back to back and sometimes a breather in between calls
- Will transfer more escalated calls to another department
- Day in the life of…
- Call center environment
- At desk all day long- expectation to stay at desk
- Can be loud and busy
- Resource utilization
- System navigation is important skill
- Understanding toolbars
- Organizing desktop
- Use multiple windows
- Navigate when talking to customers
- Average amount of calls and AHT
- Average 75-100 calls a day
- Calls are 3-5 minutes approximately
- Calls can be back-to-back and sometimes there’s a breather in between.
- Based on call volume there could be opportunities for overtime or time off without pay.
shift: First
work hours: 8 AM - 5 PM
education: Bachelors Responsibilities
- You will work as a bilingual Customer Service Rep with Client Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer complaints/inquiries.
- Spanish-speaking natives preferred
- Need to be able to READ + SPEAK spanish + english
- Will need to pass a bilingual assessment + pass bilingual phone screening
- Depending on the nature of the call, some scripts might not be translatable so may need to translate in the moment and relay to customer
- Should feel comfortable learning banking terms while also speaking spanish
- Researching cases independently
- Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
- Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances
- Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
- Calls around 3-5 minute approximately
- Calls are back to back and sometimes a breather in between calls
- Will transfer more escalated calls to another department
- Day in the life of…
- Call center environment
- At desk all day long- expectation to stay at desk
- Can be loud and busy
- Resource utilization
- System navigation is important skill
- Use multiple windows
- Navigate when talking to customers
- Average amount of calls and AHT
- Average 75-100 calls a day
- Calls are 3-5 minutes approximately
- Customer Service
- Customer support
- Years of experience: 0 years
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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