Community Manager

Job Description

Job Description

Position Summary:

The Apartment Community Manager is responsible for the day-to-day operations of the property, including leasing, collections, resident relations, maintenance oversight, compliance, financial performance, and team management. This role ensures the community is operating efficiently, profitably, and provides an excellent living experience for residents.

1. Leadership & Team Management

• Supervise and motivate other staff

• Conduct regular team meetings and training

• Provide ongoing coaching

2. Financial Management

• Approve invoices and monitor expenses to meet financial goals

• Oversee rent collection and manage delinquency

3. Leasing & Marketing

• Ensure leasing goals are met or exceeded

• Oversee marketing efforts including outreach, social media, and promotional events

• Monitor market trends and pricing to maintain competitive occupancy

4. Resident Relations

• Provide superior customer service to residents and prospects

• Resolve resident concerns quickly and professionally

• Enforce community rules and lease policies fairly

5. Property Operations & Maintenance

• Inspect property regularly to ensure cleanliness, safety, and curb appeal

• Oversee maintenance requests, vendor performance, and capital projects

• Ensure compliance with all local, state, and federal regulations

6. Compliance & Reporting

• Maintain accurate resident files and documentation

• Stay current on housing laws, Fair Housing regulations, and company policies

• Ensure timely and accurate reporting to ownership or management company

• 2+ years of property management experience (multifamily preferred)

• High school diploma or equivalent required; college degree preferred

• Strong leadership and interpersonal skills

• Proficient in property management software (e.g., AppFolio, Yardi, RealPage)

• Knowledge of Fair Housing and Landlord-Tenant laws

• Excellent communication, problem-solving, and organizational abilities

• Experience with lease-ups, renovations, or value-add projects

• Familiarity with resident retention strategies

• Bilingual (Spanish/English) a plus

Work Environment:
This position operates in a professional leasing office and community setting. Occasional weekend or evening work may be required based on business needs.