Benefits & Eligibility Specialist (Eligibility Interviewer)
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED FOR THIS JOB:
Job Summary:This position assists individuals and families applying for Medical Assistance, Nutrition Assistance, and Cash Assistance programs. The role provides customer support in a call center or field office environment, guiding applicants through the interview and application process while ensuring accurate eligibility determinations.
New employees receive paid classroom and on-the-job training to build the skills needed to perform the work successfully.
Key Responsibilities:
- Provide professional and empathetic customer service by phone or in person.
- Conduct interviews and gather information to determine program eligibility.
- Enter and review information in multiple computer systems while assisting applicants.
- Explain eligibility requirements and connect applicants to appropriate resources.
- Maintain service standards for accuracy, timeliness, and customer support in a high-volume environment.
Skills That Support Success:
- Clear verbal and written communication.
- Customer service and active listening skills.
- Ability to navigate multiple computer systems and screens.
- Critical thinking and decision-making skills.
- Attention to detail and basic math skills.
- Ability to work independently and collaboratively in a team setting.
Helpful Background:
- Experience in customer service, call centers, case processing, or eligibility reviews may be helpful but is not required. A High School Diploma or GED may support success in this role.
Pre-Employment Requirements:
- Background and reference checks are required.
- Employment eligibility verification through E-Verify.
- Some positions may require a valid driver’s license if driving is required for State business.
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED FOR THIS JOB:
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