Tech 1, Quality Assurance
Roles & Responsibilities
- Document complaint samples received in the Field Assurance Lab for evaluation.
- Support daily requests for domestic and international sample return kits, ensuring timely shipping and maintaining tracking documentation.
- Manage the assembly, warehouse pickup, and drop-off of sample return kits.
- Track shipping inventory and order supplies through approved vendors.
- Oversee and process image/video review requests, running queries in TrackWise, maintaining trackers, and ensuring timely processing.
- Ensure good documentation practices (GDP) when recording preliminary and sample analysis results.
- Escalate unexpected issues to the Supervisor/Manager.
- Maintain a clean working environment and follow good laboratory practices (GLP).
- Store and dispose of complaint samples per applicable procedures.
- Maintain professional relationships with internal and external customers.
- Support continuous improvement of lab processes.
- Follow procedures and regulatory requirements.
Experience Required
- Previous experience working in a clean room environment or in a lab is preferred.
- Experience with shipping and warehouse operations, particularly with the FedEx shipping system, is desirable.
- Experience in the medical industry (GMP) or laboratory work is preferred.
Skills & Certifications
- Strong written and verbal communication skills.
- Detail-oriented with basic problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a cross-functional team.
- Proficiency in MS Office.
- Knowledge of the FedEx shipping system is preferred.
- Ability to lift at least 50 lbs.
- Familiarity with biosafety, good laboratory practices, and GDP.
Eligibilities & qualifications
- Associate degree or equivalent experience.
- Knowledge of the FedEx shipping system.
- Previous warehouse experience.
- Experience in the medical industry (GMP) or in a laboratory setting.
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