Class C CDL DME Technician Job

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Full CDL Job Information

Question

Answer

StateServ Medical

Class C

CDL DME Technician

Local

3

Amanda Bolen

How to Apply

Mesa

ARIZONA

6-12 months

Yes

Yes

No

No

Situational

1

Yes

No

20-23 an hour

Medical, Dental, Vision, 401k match of 4%, long term disability, company contributed short term disability, 10 vacation days a year, 5 sick days and 8 Company holidays

With moderate supervision and following SOP, this role receives a new daily route and delivers, exchanges or picks up durable medical equipment (DME) respiratory equipment and supplies at the patients’ physical location (e.g., residence, adult care home, assisted living, long term care facility, etc.). Techs generally make 10-15 stops per day. They provide excellent customer care by setting up equipment and instructing patients and care-givers on the proper use and care of equipment in a courteous, respectful and timely manner. Technicians also communicate the patient’s conditions and additional needs to other staff as appropriate. Regular and reliable attendance at the employer designated work site is an essential function of this job.

StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.
This position is considered a safety sensitive position.
Responsibilities:
With general supervision, receives a daily route and assignments and prepares the truck for delivery by scanning and pulling stock. (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies, etc.), staging equipment for delivery based on the order of the route, and loading equipment on the truck following safety standards and standard operating procedures.
Reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care.
Participates with supervisor/manager to conduct a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirm basic safety operations (e.g., lights, brakes, mileage, vehicle appearance, etc.). Reports any damage and malfunctioning equipment immediately to manager.
Follows the daily route to pick up and/or exchange hospice equipment. Breaks down, loads and returns equipment.
Maintains continuous communication with the customer service team to relay a change in an order or issues with prescribed orders, position in routes, stock availability and to confirm delivery and pick up of equipment.
Completes and maintains a driver log, vehicle check out and vehicle inspection reports.
Responds to emergency calls and new patient orders during regular business hours and on-call rotation hours.
Upon completion of routes, unloads and checks in returned equipment with the warehouse.
Stocks delivery trucks with rolling stock to ensure “ready” condition for the next delivery.
Required knowledge, skills and abilities to perform the role include the following:
Education, Work Experience or Related Experience:
High school diploma or equivalent is required
A current state issued CDL A, B or C driver’s license is required with tanker and hazmat endorsements
A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past five consecutive years, no more than three minor violations or at-fault accidents in the past 36 consecutive months and no more than one preventable accident in the past 36 months
At least six months experience in a role that entailed regular interface with customers
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is preferred
One year previous delivery or warehouse experience preferred
Specialized Knowledge, Skills & Abilities:
The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential
Strong interpersonal skills and customer service skills are necessary as is the ability to remain customer service oriented during situations in which patients or caregivers may be frustrated or upset
The ability to read, write and follow written and oral instructions is required to ensure accurate completion of DME deliveries, exchanges and pick-ups
The knowledge and ability to operate smart devices (e.g., smart phone, tablets), computers and hand held scanning devices are required
The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with CHAP and HIPAA is required
The ability to operate a 14-16 foot box truck in a safe manner is essential
The ability to follow a city map and navigate a new daily route is required
Good organization and prioritization skills are required to plan and stage equipment as described
A safety orientation is required to perform work (e.g., driving, delivery, set up, loading and stocking of durable medical equipment as described) and follow safety operating procedures
Spanish speaking skills are desirable but not required
Working knowledge and experience with mobile phone equipment is required to relay information to customer service and perform on-call coverage
Physical Requirements and Demands:
With assistance, incumbents must have the ability to lift, carry, push, pull and handle awkward sized/shaped durable medical equipment that weights between 90 lbs. and 120 lbs. Generally, this may occur 2-5 times per week
This role entails prolonged sitting, standing, walking, pushing/pulling and climbing in and out of the truck
Incumbents must have the ability to lift, carry, push and pull durable medical equipment that weighs up to 80 lbs. intermittently but consistently throughout the majority of their day (50%-75% of the day)
Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment
At this location incumbents are required to occasionally dispense liquid oxygen which requires the ability to lift, pull, push, and carry containers up to 100 lbs
Frequent bending, twisting, grasping and squeezing and occasional kneeling, climbing stairs, reaching above the shoulder is required to transport and set up medical equipment as described
Ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up durable medical equipment
StateServ-HospiceLink offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!

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