DSCS Technical Support Administrator

DSCS Technical Support Administrator

Highlights:
Location : Glendale, AZ
Position Type : contract
Hourly Rate : based on experience
Residency Status : US Citizenship required

Job Summary:

​​​​​​​In this role, you will participate in the programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure. You will assist with development of workflow and data conversion, and with software integration and external interfaces. Your work will contribute to supporting business needs with technological solutions.

Key Responsibilities:

• Involved in resolving day to day tickets/user issues for the smooth functioning of business.
• Planning/maintain to test the data information system and documentation.
• Strong experience in research, troubleshoot, benchmark testing, debugging, program design, coding, and documentation under general supervision.
• Develop efficient methods to reuse existing components.
• Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.
• Collaborate with cross-functional teams to determine business requirements.
• Possess expertise in process and data modeling, architecture development and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making processes.
• Strong team skills to gain credibility with business users, stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.
• Design, execute, assess, and troubleshoot software programs and applications.
• Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.
• Prepare Oracle Functional Testing documents and Unit test documents for the related areas.
• Performs other duties as assigned.

Education & Experience Requirements:

• ​​​​​​​Bachelor's degree and PL/SQL and Oracle knowledge or in lieu of degree, 4-5 years of relevant experience with PL/SQL and Oracle knowledge.

Required Knowledge & Skills:

• ​​​​​​​Minimum of 2 years’ Techno Functional experience in using Oracle eBusiness applications.
• Strong understanding in Oracle ‘Procure to Pay’ process.
• Experience in Supporting for the following modules: Purchasing, Procurement, Sourcing, iSupplier, Inventory and Order Management.
• Should have good working L1 Technical Support experience with CEMLI and should have done handful of Oracle EBS Application
• Perceived internally and externally as technically/techno functional knowledgeable in the specific modules assigned.
• Demonstrates ability to teach others the techno Functional and other skills needed to achieve results at the optimum level of performance.
• Should have knowledge/experience in working with Oracle-on-Oracle Standard issues (SR).
• Should be able to handle Support issues independently with minimum supervision.
• Should have good knowledge/experience in research/troubleshoot/debug the issues in PL/SQL Packages.
• Experience in the following tools:
  • SQL, PL/SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher and WebADI
• Should have good knowledge in Oracle Application Technical Architecture.
• Should have good experience in Testing Documentation

Preferred Experience:

• ​​​​​​​Nice to have Integration knowledge with Oracle EBS using SOA
• Nice to have Oracle Apex, SOA Technical knowledge.
• Nice to have Data Lake knowledge.

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