MineStar Performance Manager

Career Area: Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we solve our customers’ toughest challenges while building a better, more sustainable world. As a MineStar Performance Manager , you will be at the core of both staffed and autonomous mining operations, partnering closely with customers to elevate safety, efficiency, and operational excellence.

This role sits within the MineStar Performance Center , with a key focus on optimizing the performance of MineStar Fleet and Command for Hauling applications across the region. You’ll work directly with customers, dealers, and internal teams to drive measurable improvements using data, assessments, and performance tools—and act on opportunities that unlock value.

If you’re passionate about mining, technology, and continuous improvement, this role offers the chance to influence the future of mining operations and be recognized as a MineStar subject matter expert.

Why This Role Is Exciting

• Help mining customers achieve world‑class performance using industry-leading technologies.

• Blend office-based work with exposure to diverse mine sites across the region.

• Join a team at the forefront of operational and autonomous mining transformation.

• Opportunity to be a part of a pivotal point for Caterpillar with a strong focus on customer and operational excellence.

• Influence product improvement and have a voice in shaping the future of mining technology.

What You Will Do

• Called upon as a Subject Matter Expert (SME) to support safe and effective performance for MineStar Fleet and Command for Hauling customers.

• Lead and deliver Site Assessments, continuous improvement (CI) initiatives, and performance tool implementations.

• Apply advanced methodologies and tools to define, measure, analyze, improve, and control performance for MineStar applications.

• Provide coaching and mentoring to Caterpillar teams, dealers, and mining customers.

• Advise customers on operational best practices and CI opportunities to unlock higher performance.

• Maintain and update operational documentation to reflect best practices and performance insights.

• Collaborate with internal product, engineering, and support teams to enhance technology offerings.

• Support both contractual and non-contractual customer performance commitments.

Skills You Will Have:

Service Excellence

• Demonstrates a strong personal safety culture and serves as a role model for safe work practices.

• Actively influences and reinforces safe behaviors across multiple and diverse mine sites.

Technical Excellence

• Extensive experience in surface mining operations

• Advanced knowledge of MineStar Fleet, Command for Hauling, or other mining technologies

• Deep understanding of operational excellence and mining processes

Problem-Solving

• Applies performance improvement methodologies to diagnose complex operational, technical, or process‑driven challenges.

• Comfort working across diverse themes—data analysis, coding, validation, documentation, coaching, project management

Effective Communications

• Demonstrates exceptional interpersonal and communication skills across frontline, technical, and leadership audiences.

• Leads and supports change management efforts, guiding customers and internal partners through adoption and continuous improvement.

• Builds strong relationships and influences customer decision‑making through credibility, insight, and clear articulation of value.

Field Support

• Shows a strong commitment to expanding expertise across additional MineStar applications and related technologies.

• Serves as a trusted escalation point for complex field challenges, collaborating with customers and internal teams to resolve issues effectively.

Top Candidates Will Have

• Degree in Mining Engineering, Mechanical Engineering, Data Science/Analytics, or IT

• Extensive experience working in conventional or autonomous surface mining operations

• Experience with mining technology systems or heavy mining equipment

• Knowledge of French or Spanish would be considered advantageous

Additional Information

• Primary work locations: Phoenix, AZ

• Travel required approximately 25–50% to Caterpillar offices and remote mine locations

• Domestic relocation assistance is available

• Visa sponsorship or international assignment transfers are not available

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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