Mortgage Closer II
Kforce has a client in Phoenix, AZ that is seeking a Mortgage Closer II responsible for supporting the Closing function within multiple Channels. As the Mortgage Closer II, you will act as a key contributor to ensure timely closings of mortgage loans while ensuring efficient and effective processes are followed while meeting customer service objectives. Responsibilities:
- Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure
- Provide assistance in escalated scenarios and mentorship of fellow team members
- Be detail oriented while delivering exceptional customer service
- Actively engage with various parties to the transaction, including both internal and external resources
- Handle routine calls, emails and/or chat responses
- Execute daily work queues and escalate as needed
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization's desired culture and values
- Associate's degree or equivalent work experience
- Minimum 3 years of Mortgage Closing experience required
- Understanding of investor requirements and regulatory standards
- A passion for helping customers achieve their financial and homeownership goals
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