Healthcare Front Office - Old Town (Full Time)

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At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you.

Are you an energetic and collaborative individual driven by a passion for delivering outstanding service to patients and colleagues? Do you thrive in a fast-paced, constantly evolving environment? We'd love to hear from you if you're ready to play a key role in patient services and contribute to a dynamic team!

In this role, you will serve as the friendly face in our clinic, providing a warm welcome and assistance to patients and visitors while effectively coordinating schedules and managing patient records. This role is for individuals who are detail-orientated, embrace diverse responsibilities, and prioritize patient satisfaction.

Healthcare & Benefits

Spooner's award-winning healthcare and benefits plan is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy no cost expert physical therapy, hand therapy and access to a direct primary care team dedicated to keeping our team healthy.

• Student loan repayment program
• $500 individual and $1,000 family deductibles
• Low premiums
• A dedicated direct primary care medical team for Spooner employees
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• Generous continuing education funds
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy

What You'll be Doing

• Greet and assist patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
• Coordinate and communicate patient/therapist schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
• Coordinate therapist time off requests and schedule changes
• Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
• Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information to the benefits/billing department.
• Ensure all patient records are accurate, complete, compliant, current, and managed; includes, but not limited to Notes, Guarantor Balance, POC orders, emergency contact information, patient enrollment and financial information, and referrals.
• Answer phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries.
• Maintain patient database, updating information as needed.
• Perform over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information; includes, but not limited to credit card receipts, deposit slips, OTC logs, checks, and cash.
• Run various computer-generated statistical and productivity reports as requested and required.
• Issue and collect patient satisfaction surveys.
• Consistently review all patient documents for accuracy and HIPAA compliance.

What You Can Expect

• A team environment that fosters continuous learning and fun.
• A 6-month onboarding program.

What You Bring to the Role

• High school diploma or GED
• Minimum 18 years of age or older
• 1-2 years Scheduling/Verifications experience preferred
• Excellent customer service skills
• Excellent communication and listening skills

About Spooner

Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the status quo of healthcare, and to accelerate the use of physical and occupational therapists as primary care, musculoskeletal experts. Spooner continues to grow in the greater-Phoenix area and has recently entered the Dallas-Fort Worth market. If you are interested in joining us on our journey of growth, collaboration, and disruption, you won't be disappointed!

This is not your common workplace. Fun and excellence go hand and hand at Spooner, and we provide ample opportunities to achieve both. Our commitment to continuous learning is evident in our culture-first environment, and we are always looking for team members to strengthen and cultivate it!

We promise to help you achieve excellence. We will help you become a leader. We will help you accelerate your career.

@SPSC