Associate Account Manager

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.

As an Associate Account Manager with a focus on administrative duties , you will be responsible for providing essential support to the account management team, ensuring smooth operations and contributing to the overall success of client relationships. Your organizational skills and attention to detail will be critical in maintaining high levels of client satisfaction and supporting the department's business objectives.

This is a hybrid position (2x per week) in either our Atlanta, GA, Phoenix, AZ or Irvine, CA office.

Job Duties:

• Client Communication: Handle routine client inquiries and communications, ensuring timely and accurate responses that adhere to team SLAs
• Data Management: Maintain and update client records in the CRM system, ensuring data accuracy and completeness.
• Documentation: Prepare and organize documents, and other materials for client meetings and internal use.
• Coordination: Coordinate with internal teams to ensure client needs are met and resolved in a timely manner.
• Support Initiatives: Assist in the planning and execution of client engagement initiatives and events.
• Problem Resolution: Address and resolve client issues, working closely with internal teams to implement solutions.

Skills and Qualifications:

• 1-2 years of experience in a client facing role preferably within administration, operations, account management or a related field.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Excellent communication and interpersonal skills with a demonstrated ability to handle client interactions professionally.
• Proficiency in using CRM software and other relevant tools to manage client data and track performance.
• Ability to quickly adapt to new technologies and systems.
• Education: Bachelor's degree in business, Administration, or a related field is preferred.

PLANET DDS CORE IDEOLOGY

Mission:

Dental software is broken. We aim to fix it.

Vision:

To be the first choice for growth-minded dental businesses.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans