Bilingual Patient Loyalty Specialist

Our Patient Loyalty Specialists provide a patient-centric experience over the phone a nd are the first contact patients have with Risas . Our Patient Loyalty S pecialists are empowered to educate on our numerous services, pricing, and assists with scheduling appointments. This is a fast-paced environment and requires the ability to communicate, prioritize, critically think, and problem solve when speaking with new and continuing patients.

Responsibilities

• Answer s an average of 75-100 telephone calls per day to schedule appointments for new  and/ or current  patients
• Educates patients on services and pricing
• Verifies and updates patient demographic data while scheduling appointments
• Identifies and r esolves patient concerns ensuring patient retention
• Completes patient treatment follow-up calls
• Communicates with teammates at offices across all markets regarding patient questions, scheduling, and any updates when necessary
• Processes payments by phone
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
• Any other duties and responsibilities may be added or changed at any time

Qualifications

• Bilingual in English and Spanish required
• Customer service experience over the phone a plus
• Proficient computer skills
• Excellent organizational skills and ability to multitask
• Exceptional written and verbal communication abilities
• Must exhibit a warm, friendly, and outgoing personality
• Must be comfortable utilizing de-escalation skills when communicating with patients
• A bility to think creatively, problem solve, and work independently

Benefits:

Risas Dental and Braces offers a comprehensive benefits packa ge includin g:

• Opportunity to work remotely after on the job training
• Medical and vision benefits
• Free dental services
• 401(k) with employer match
• Paid Time Off
• Tuition reimbursement opportunities
• And many other ancillary benefits

The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.