Administrative-Customer Service Assistant

Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way.

Summary:

The role will focus on providing administrative support to the company's Plant Manager and employees. Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. The ideal candidate will provide customer service excellence. As the face of the company to many of our customers, you play a critical role in maintaining and growing our business.

Essential Duties and Responsibilities:

Accounting:

• Accounts receivables and payables entries


• Identify and remedy invoice discrepancies as needed


• Prepare purchase orders


• Keep customer files up to date.

Customer Service:

• Receive, enter, and track customer orders in the system computer science and provide the appropriate information to the customers


• Establish a pick-up schedule and coordinate the preparation of orders.


• Coordinate internal & external meetings


• Escalate customer issues to the Customer Care team and provide backup coverage and support as needed


• Ensure the link between the needs in finished products and the different services involved: planning, production, quality, and logistics.


• Maintain close communications with the Sales team, sharing customer information, updates, and suggestions for improvements in process or communications to better support the Customer


• Greet and assist visitors when they arrive at the office


• Other duties and special projects as assigned

Qualifications:

• High school graduation or equivalent Required


• Minimum of 3-5 years of relevant experience in a similar position.


• Experience in the manufacturing sector would be an asset


• Excellent oral and written communication skills


• Proactivity and diplomacy.


• Strong computer skills and ability to learn new systems. Proficiency in Microsoft Office (Word, Excel, Outlook) is essential


• Experience with managing schedules and travel arrangements


• Fast learner, self-driven, strong communicator


• Excellent organizational skills


• Working well under pressure and in a dynamic environment


• Adaptable, and can adjust to changing needs of the business and operational requirements


• Maintain a cooperative, productive work environment and promote positive customer service relations


• Excellent interpersonal skills with demonstrated success working in a team environment

Environment:

The work environment described here is representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Salary: From $42,000.00 -$55,000.00 per year

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Tuition reimbursement


• Vision insurance

Schedule:

• 8-hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bellemont, AZ 86015: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Customer service: 4 years (Preferred)


• Accounting/Auditing: 4 years (Preferred)


• Administrative: 4 years (Preferred)