General Manager - Culinary/Sportsmans Park at State Farm Stadium

Position: General Manager – Culinary /Sportsman's Park at State Farm Stadium - Full Time/Exempt

Reports to: SVP, Fan Experience & Operations

Background:

BetMGM Sportsbook is a first-of-its-kind venue, located directly across from State Farm Stadium, combining the energy of a state-of-the-art sportsbook with the service and hospitality of a world-class sports bar and grill. Spanning 17,000 square feet, the venue features a 265-square-foot video wall, more than 35 high-definition TVs, and both indoor and outdoor dining spaces.

Heritage at Sportsman's Park is a versatile, multi-level event venue, located directly across from State Farm Stadium, offering dynamic indoor and outdoor spaces tailored to a wide range of occasions. Its flexible layout across three floors makes it easy for clients to shape the ambiance and flow of their event.

Operated by Craft Culinary Concepts, a leader in hospitality affiliated with the Arizona Cardinals, these locations are designed to deliver unforgettable guest experiences in a high-energy, dynamic environment.

Job Summary:

The General Manager (GM) is responsible for all aspects of culinary operations at Sportsman's Park, including leadership of the front-of-house team, coordination with back-of-house, client and partner management, and financial performance. This role requires a strategic operator who excels at people management, guest experience, financial acumen, and maintaining high operational standards in a high-volume, fast-paced environment.

Primary Job Duties:

• Lead, train, and coach all front-of-house staff and managers, fostering a high performance, guest focused culture
• Oversee recruitment, onboarding, scheduling, and performance reviews
• Ensure staff certifications (food handler, liquor) are maintained and compliance is upheld
• Promote continuous learning, mentorship, and professional development opportunities
• Uphold and model company standards of professionalism, service, and integrity
• Anticipate and respond to guest needs, ensuring exceptional hospitality at every interaction
• Maintain cleanliness and service standards throughout the venue
• Resolve guest and employee concerns promptly and professionally
• Ensure all opening, operating, and closing procedures are executed to standard
• Manage day-to-day front-of-house operations, ensuring efficiency, safety, and consistency
• Oversee POS systems (including executive-level functions and Square management), inventory, and purchasing platforms
• Ensure all mechanical and operational systems are maintained and compliant with federal, state, and local regulations
• Monitor venue conditions and coordinate maintenance, cleaning, and repairs as needed
• Maintain compliance with health, safety, sanitation, and alcohol service standards
• Oversee budgeting, forecasting, labor control, and all P&L items to meet or exceed financial goals
• Track sales and provide event/activity reporting to internal stakeholders
• Responsible for purchasing, vendor management, and cost controls to ensure profitability
• Align menu offerings and pricing in coordination with the Executive Chef and clients
• Drive business development efforts including marketing, outreach, social media, and promotional events
• Serve as liaison with venue partners including Insignia Event Services, Craft Stadium, and third-party clients
• Negotiate and manage event contracts, coordinate private events, and ensure successful execution
• Attend and lead meetings, trainings, pre-service huddles, and client-facing events
• Other duties as assigned

Qualifications/Requirements:

• Bachelor's degree in Business Administration and/or Hotel & Restaurant Management or equivalent experience
• Minimum 5 years' experience in a management role within a full-service, moderate to high-volume restaurant or venue
• Must be able to obtain and maintain a Liquor Agent Certificate
• Extensive knowledge of food & beverage operations, including bar, concessions, and/or catering
• Strong leadership, communication, and interpersonal skills with the ability to motivate teams
• Financial acumen and proficiency with budgeting, labor control, P&L oversight
• Familiarity with operational systems including POS, payroll, inventory, and scheduling tools
• High attention to detail, strong organizational skills, and ability to thrive in a fast-paced, dynamic environment
• Must be able to work flexible hours, including evenings, weekends, holidays, and event days
• Physical requirements include the ability to lift up to 50 lbs., stand for extended periods, and perform tasks requiring repetitive motion