ER Veterinary Technician, ARISE

Job Title : ER Veterinary Technician
Job Status: Full‐time or Part‐time
Supervisor: Department Head

ARISE is a 24-hour veterinary emergency and critical care (AVECCC) and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. ARISE is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.
ARISE has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. ARISE offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.

Job Purpose : The purpose of the Veterinary Technician is to provide high quality medical support and nursing care to companion animal patients. The Veterinary Technicians assist within the outpatient emergency department. All teams are under the direction of the doctor on staff. The doctor is the lead, and will be prioritizing patients, directing the team and is the ultimate decision maker for all medical treatments, while Shift Leads are the leads for managing the floor and its flow.

Duties & Responsibilities :

Technical Duties

• Proficient IV catheter placement
• Use and maintain IV pumps
• Understands and carries out written and oral directions
• Proficient and accurate drug calculations and administration
• Quality nursing and husbandry care of patients
• Strong working knowledge of veterinary procedures and pharmacology
• Perform in‐hospital lab testing and prepare specimens for outside labs, as needed when lab tech is not available. Report diagnostic testing results to veterinarians
• Perform and/or participate in all other diagnostics such as radiology, ultrasound, ECG, BP, and glucose monitoring
• Assist veterinarians in outpatient exams by taking histories, vital signs and weights as well as providing client education
• Provide nursing care for in‐hospital patients including all DVM requested treatments, diagnostics, and medications
  • Accurately and completely record all treatments
• Conduct pre‐admission exams and discharge hospitalized patients
• Perform client callbacks as necessary
• Maintain legally defensible medical records in cooperation with veterinarians
• Actively engages in Rounds
  • Rounds delivered/received at shift changes, anytime a staff member comes on shift or leaves a shift
  • Rounds will be complete, detailed, and relative to patient & client care
• Monitor anesthesia utilizing equipment such as pulse oximeter and electrocardiogram
  • Prepare patients for surgery including pre-op medications, induction/intubation, and surgery preparations
  • Assist veterinarian through surgery and monitor patients through anesthesia recovery
  • Keep accurate anesthesia/surgical medical records
• Effectively communicate treatment and costs to owners and collect signatures and/or verbal consent forms and treatment plans

Housekeeping Duties

• Maintain cleanliness of surgery suite, treatment area and exams rooms for all surfaces, including lights, tables, cabinets, walls and floors
• Keep areas stocked with necessities
• Maintain equipment cleanliness and longevity by vacuuming pet hair from keyboards, wheels and equipment
• Clean cages, provide fresh bedding regularly and sanitize the cages between patients
• Discard sharps appropriately and exchange for empty containers when necessary

Administrative Duties

• Log controlled drugs
• Know how to use the inventory module in our veterinary practice‐management software
• Restock shelves and drawers in exam rooms and treatment area

• Follow OSHA requirements
• Follow practice’s health and safety protocols

• Be proficient in using our veterinary practice‐management software (EzyVet, SmartFlow, Timeless)
• Assist Client Administrators as necessary
• Attending staff and individual meetings as scheduled

Client Services

• Answer incoming phone calls; respond with appropriate information; encourage patient exam/evaluation
• Greet incoming clients/patients; facilitate medical record paperwork/computer entry
• Create estimates for services as requested by the doctor
• Admit/discharge patients
• Collaborate with pDVMs

Teamwork

• Participates in a positive manner in all group sizes.
• Refrains from participating in gossip‐leads by example.
• Supports team members by assisting other areas, is receptive to feedback and suggestions.
• Engages in active problem‐solving vs. Problem‐identifying.
• Makes suggestions related to client/patient service improvements and hospital efficiency.

Knowledge/Skills

• Experience equivalent to job duties and responsibilities
• Excellent veterinary nursing and technical skills
• Excellent communication skills – written and verbal
• Strong computer skills
• Strong ability to multi‐task, delegate and oversee daily workflow
• Strong working knowledge of emergency veterinary medicine
• Strong work ethic and professionalism

Physical

• Able to properly restrain dog and cat patients for veterinary care and procedures
• Able to stand, sit, bend, restrain, squat for extended periods of time
• Able to function within a busy, stressful work environment in a mature, professional manner
• Able to lift 60 lbs. in a safe manner
• Able to type, write and verbally converse
• Able to work the posted schedule

Anticipated Schedule
ER Technicians will work three 12-hour shifts weekly, either a day or night shift but not a mixture.
Benefits

• VTS Support
• CE Allowance
• Uniform Allowance
• Paid License Renewal Fees
• Paid Time Off
• Employee Pet Discount
• Shift/Weekend Pay Differential
• Opportunity for VTNE Reimbursement
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance

Equal Employment Opportunity
ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.