Medical Assistant (MA)

Medical Assistant Responsibilities & Duties:
Patient Care:

• Assist patient intake, removal and reapplication of wound dressings.
• Provide patient education on self-care techniques, medication management, and lifestyle modifications.

Clinical Support:

• Prepare treatment rooms, equipment, and supplies for patient appointments.
• Assist with the maintenance of medical records, including documenting patient assessments, treatments, and progress notes.
• Collaborate with the interdisciplinary team to ensure continuity of care and effective communication.\

Program Assistance:

• Support the Providers in program operations, including scheduling appointments, coordinating referrals, and managing patient inquiries.
• Participate in quality improvement initiatives to enhance program efficiency and effectiveness.

Quality Assurance and Compliance Support:

• Assist the Program Director with the facility's Quality Assurance and Performance Improvement (QAPI) activities.
• Conduct routine medical record audits and chart reviews to assess completeness, accuracy, timeliness, and compliance with facility policies, payer requirements, and applicable regulatory standards.
• Review clinical documentation, diagnosis coding, procedure coding, and charge capture for accuracy and completeness; identify discrepancies and report findings to the Program Director.
• Participate in monitoring quality indicators, collecting performance data, and preparing quality assurance reports.
• Assist with corrective action plans, staff education, and follow-up activities related to quality assurance findings.
• Maintain confidentiality of patient and quality assurance information in accordance with HIPAA and facility policies.
• Support compliance with Arizona Department of Health Services regulations, accreditation standards, and payer documentation requirements.
• Collaborate with providers and clinical staff to improve documentation quality, coding accuracy, and overall patient care processes.

Job Requirements:

• Certificate from Accredited Medical Assistant Program.
• Current and licensed in Arizona.
• CPR certification Required.
• Minimum of 1 year of experience in a clinical setting, preferably in diabetes care or related field.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Reports To: Practice Director