Behavioral Health Front Desk

: Description:

Front Desk - Outpatient Behavioral Health Clinic

Entune Behavioral Health is an Outpatient Behavioral Health Group that offers individual, couples, and family

therapy as well as other Behavioral Health services in Arizona.

ROLE AND RESPONSIBILITIES

• Maintains Front desk daily operations and appearances
• Including but not limited to greeting and scheduling patients and visitors, calling patients to remind them of appointments, answering and routing calls, making transactions, assisting with medical records, completing referrals within the electronic health record (EHR), medical records, prior authorizations, tasking providers patient communication/requests, eligibility verification, faxing, scanning consults/consents, and keeping paperwork organized.
• The front desk representative mainly uses telephones and computers to communicate with patients and staff, so they must have basic knowledge of computers. The front desk representative must interact frequently with patients, medical professionals, and supervisors, meaning they must have excellent communication skills and be personable.
• Maintains patient confidence and protects clinical operations by keeping information confidential (HIPAA).
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Protects patients and employees by adhering to all policies and protocols.
• Complies with federal, state, and local legal and professional requirements; enforcing adherence to requirements; advising management on needed actions.
• Contributes to team effort by actively participating, contributing towards company goals and accomplishing related results as needed.
• Additional duties as appropriate.

Requirements:

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in psychology, social work, sociology, or related field ( Preferred *)
• Direct work experience in similar fields may be substituted for schooling requirement on a discretionary basis. With professional reference verifications completed by HR & Entune BH Leadership Team.
• Bilingual in Spanish ( Preferred )
• Current CPR, AED, First Aid certification (Required)
• 3-years Medical Front Desk experience (Highly Preferred)
• Knowledge of Microsoft Software especially 365 platform
• Experience with electronic health records (EHR)
• Strong organizational skills and communication skills
• Knowledge of integrated healthcare delivery models ( preferred )

• Starting Pay at $17.50; Depending on experience
• Work Schedule: Full Time, Monday - Friday, Day shift
• Benefits start after 30-days
• Health benefits include: Medical, Dental, Vision, Life + AD&D, Long / Short Term disability, EAP, HI, CI, Acc)
• Paid time off after 30-days (PTO, Sick leave)
• Paid Holidays with no waiting period

ADDITIONAL NOTES

s are not intended, and should not be construed, to be exhaustive lists of all responsibilities,

skills and efforts. In addition, all offers are at-will employment and s are not intended to form

contractual relationships between the employee and the agency. Rather, they are intended to be accurate

reflections of the primary essential functions and demonstrate a business need for the position.