Service Business Development Coordinator
Job Description
Job Description
When you join Peoria Ford, you’re opening the door to a great career. The sky's the limit when you’re on our team. We provide the tools, the training, and the inventory; the rest is up to you. We’re a name that Peoria knows, so you’ll be filled with pride as a member of our team. We offer lucrative pay and benefits and a work environment that makes coming to work each day a little more enjoyable. If you are skilled, enthusiastic, enjoy meeting new people, and want a great career, we’d love to see you on our team.
Benefits
Responsibilities
Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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