Technical Service Engineer | Semiconductor Industry

Job Description

Job Description

About Us

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services. Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Job Overview

Marketech International Corporation USA is seeking a hands-on and technically skilled Technical Service Engineer to support technical service operations, equipment installation, troubleshooting, system integration, and customer-facing engineering support within high-tech and semiconductor-related environments.

This role is responsible for providing onsite and remote technical support to customers, internal teams, suppliers, vendors, and project stakeholders. The Technical Service Engineer will assist with equipment setup, installation, commissioning, startup, testing, product validation, troubleshooting, and technical issue resolution while ensuring work is completed in accordance with approved technical specifications, safety procedures, quality requirements, and company standards.

The ideal candidate has a strong engineering foundation, mechanical aptitude, excellent troubleshooting ability, and a customer-focused mindset. This position requires the ability to analyze technical issues, interpret engineering documentation, communicate recommendations clearly, and work effectively across engineering, operations, business development, vendor, supplier, and customer teams.

Key ResponsibilitiesTechnical Support & Customer Service

• Provide onsite and remote technical support to customers, internal teams, project stakeholders, suppliers, and vendors.
• Respond to technical questions, equipment concerns, system-performance issues, installation challenges, and service requests in a timely and professional manner.
• Serve as a technical point of contact for customers during installation, commissioning, startup, troubleshooting, and post-installation support activities.
• Communicate technical findings, recommended corrective actions, service updates, and equipment-status information clearly to customers and internal stakeholders.
• Support customer relationship management by providing responsive, solution-oriented technical service.
• Escalate complex technical issues, recurring failures, safety concerns, or customer-impacting risks to the appropriate engineering or leadership teams.

Equipment Installation, Commissioning & Startup

• Support equipment installation, setup, configuration, commissioning, startup, and functional-verification activities.
• Assist with system integration, equipment interfacing, product validation, and performance optimization.
• Coordinate installation and startup activities with customers, contractors, engineering teams, suppliers, vendors, and internal project personnel.
• Perform field checks to verify equipment installation, basic functionality, system readiness, and alignment with approved technical requirements.
• Assist with testing, calibration support, equipment inspections, troubleshooting, and corrective-action activities as required.
• Support equipment turnover, client acceptance, training, and handover activities when assigned.
• Help ensure work areas, equipment, tools, materials, and documentation are prepared for installation and service activities.

Troubleshooting, Root Cause Analysis & Technical Problem-Solving

• Troubleshoot technical issues involving equipment, systems, products, materials, components, or installation conditions.
• Perform root cause analysis to identify equipment failures, system abnormalities, recurring technical concerns, and performance issues.
• Use technical documentation, engineering drawings, specifications, manuals, test data, and field observations to diagnose issues and support corrective actions.
• Coordinate with suppliers, vendors, engineering teams, operations personnel, and customers to resolve technical challenges.
• Support evaluation of equipment performance, product reliability, installation quality, and system functionality.
• Identify opportunities to improve technical processes, equipment performance, service response, installation methods, and customer support practices.
• Maintain a proactive and solution-oriented approach when addressing urgent technical issues or field-service needs.

Engineering Documentation & Reporting

• Review and interpret technical drawings, specifications, manuals, product documentation, equipment records, and engineering requirements.
• Prepare accurate service reports, troubleshooting summaries, inspection notes, issue logs, technical recommendations, and customer updates.
• Document service activities, equipment conditions, technical findings, corrective actions, testing results, and issue-resolution status.
• Maintain organized records of technical support requests, customer communications, service history, equipment information, and open action items.
• Support engineering teams by providing field observations, customer feedback, technical trends, and recommendations for product or process improvement.
• Assist with preparation of technical presentations, reports, proposals, project evaluations, and customer-facing documentation.

Business Development & Cross-Functional Support

• Support the Business Development team by providing technical expertise during client discussions, site visits, project evaluations, and solution-development activities.
• Assist with evaluating technical requirements, equipment capabilities, installation conditions, project risks, and customer needs.
• Coordinate with engineering, operations, sales, logistics, procurement, vendors, and suppliers to support project execution and customer satisfaction.
• Participate in product training, technical training, continuous-improvement initiatives, and process-optimization efforts.
• Support internal knowledge sharing by documenting technical lessons learned, recurring service concerns, and recommended best practices.
• Perform other related technical service, engineering support, and project-assistance duties as assigned.

Required Qualifications

• Bachelor's degree in Engineering, Mechanical Engineering, Electrical Engineering, Materials Science, or a related technical field.
• Strong mechanical aptitude and hands-on troubleshooting ability.
• Ability to read and interpret technical drawings, specifications, equipment manuals, product documentation, and engineering records.
• Strong analytical, problem-solving, communication, and customer-service skills.
• Ability to work effectively across engineering, operations, business development, vendors, suppliers, project teams, and customer organizations.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to work onsite in Phoenix, Arizona.
• Ability to work in field, office, industrial, high-tech manufacturing, or customer-site environments.
• Strong written and verbal English communication skills.
• Ability to manage multiple technical priorities while maintaining accurate documentation and timely follow-up.

Preferred Qualifications

• One to five or more years of experience in technical service, field engineering, technical support, equipment support, commissioning, startup, or a related role.
• Experience supporting semiconductor, high-tech manufacturing, industrial, cleanroom, laboratory, or mission-critical facility environments.
• Experience with equipment installation, system integration, field service, troubleshooting, commissioning, startup, or operational support.
• Experience working directly with customers in a technical-service, engineering-support, or field-engineering capacity.
• Familiarity with technical reporting, service documentation, issue tracking, root cause analysis, and corrective-action processes.
• Experience coordinating with suppliers, vendors, equipment manufacturers, contractors, or external service providers.
• Familiarity with mechanical systems, electrical systems, equipment controls, process-support systems, or industrial facility infrastructure.
• Multilingual communication skills, particularly Mandarin Chinese; Spanish language skills are also a plus.

Skills & Competencies

• Technical service and customer-facing engineering support
• Equipment installation, setup, commissioning, and startup support
• Equipment troubleshooting and root cause analysis
• System integration and performance validation
• Technical drawing, specification, and equipment-manual review
• Field-service documentation and technical reporting
• Customer communication and technical issue resolution
• Supplier, vendor, and cross-functional coordination
• Product validation and performance optimization
• Technical testing, inspection, and issue tracking
• Mechanical aptitude and hands-on problem-solving
• Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Business-development technical support and client evaluation
• Continuous improvement and process optimization
• Organization, accountability, and follow-through

Work Environment

This role involves a combination of office-based engineering support, field-service work, customer-site visits, installation support, and technical troubleshooting activities. Work may occur in office settings, high-tech manufacturing facilities, semiconductor-related environments, industrial sites, cleanrooms, equipment rooms, customer locations, and active project areas.

The Technical Service Engineer must be comfortable working in fast-paced, technical, and high-specification environments. The role may require local travel for equipment installation, commissioning, customer support, troubleshooting, site visits, and project-related activities. Required personal protective equipment must be worn when working in applicable field, industrial, construction, or customer-site environments.

Benefits

• 100% Paid Benefits for the Employee , including Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• 401(k) Plan

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.