Retail Baker (Customer Service)

Job Title : Retail Baker (EcoPHX) 

Company : Proof Bread, LLC 

Location : 301 W Roosevelt St, Phoenix, AZ 85003 

Position Type : Full-Time and Part-Time available (must be available weekends) 

Compensation : $15/hour + company tip share (+ additional $2 to $5/hour)

Benefits : Health, Dental, and Vision Insurance; Voluntary Life and Accident Insurance; PTO and Sick Time for FTE; opportunities for growth 

 

Job Summary : 

Proof Bread is a renowned artisanal bakery dedicated to crafting the finest handcrafted bread and pastries. With a commitment to quality and innovation, we strive to deliver exceptional products to our customers while fostering a culture of efficiency, creativity, and excellence. We are currently seeking full-time and part-time customer-facing Retail Bakers to join our team. This position reports to the Bakery Manager and works closely with teammates and staff at all levels of the organization. 

The Retail Baker is responsible for fostering a positive customer experience and embodying our company values by engaging with customers in a meaningful manner, maintaining facility cleanliness and organization, performing daily food service production, and promoting sales by educating customers on our unique sourdough products. 

Primary training will take place in one or a combination of our existing bakeries and markets, including but not limited to the Downtown Phoenix Farmers Market, Uptown Phoenix Farmers Market, Proof Bread - Mesa Bakery, Proof Bread - Shea Bakery, to prepare staff for the new store opening. 

Our ideal candidate is community-oriented, reliable, committed to continuous improvement, and flexible to work various shifts with various requirements throughout the weekly schedule, especially during weekends and holidays. 

 

Key Responsibilities , include but are not limited to : 

 

Customer Service

• Adhere to aesthetically pleasing product display standards to entice customers to make purchases
• Greet every customer in an authentically friendly, proactive, and welcoming manner
• Educate customers on all Proof products, our Mission, and the benefits of sourdough
• Actively build relationships with clientele to encourage repeat business and maintain positive reputation for Proof Bread in the community
• Promote ways to find, use, and store Proof Bread
• Package orders and handle ready-to-eat product with respect and adherence to food safety standards
• Craft quality made-to-order coffee and tea beverages for customers
• Maintain cleanliness and order of customer areas, restock and face retail fridges, and fill displays
• Enter daily inventory for online orders by 7am
• Operate a Point of Sale and handle cash with maximum accuracy
• Close cash register and customer service areas according to company standards and perform end-of-day reporting
• Wash all dishes, sanitize all customer areas and counters, sweep and mop floors
• Prepare leftovers and manage community donations at end-of-day closing
• Promptly report issues to management or leadership

 

Light Bakery Production (Baking): 

• Operate commercial ovens and bake primarily pizza and cookies according to set timelines and baking parameters.
• Top, decorate, and prepare pastries for customer display
• Monitor items for quality control and report any issues to management
• Process, prepare, and label food service products for customer consumption in accordance with food safety standards
• Work in an organized fashion with an emphasis on time and task management
• Consider needs of and prepare for next shift success
• Organize products for daily transfer and accurately complete transfer logs
• Wash all dishes, sanitize all production counters, sweep and mop floors
• Uphold cleanliness of production areas and perform facility and equipment maintenance routines

 

Qualifications : 

• Comprehensive understanding of and passion for sourdough a plus
• Must produce a valid ID and food handling certification
• Must show 2 years of verifiable customer service and cash handling experience
• Must be good multi-tasker, time manager, and team player
• Work weekends and stay until all tasks are completed
• Ability to maintain a friendly attitude and push towards positive conflict resolution even when dealing with disgruntled customers
• Position may require safely operating lift gates on box trucks on occasion (training to be provided as needed)
• Should be able to lift 50 lbs without complication
• Must be able to stand for the entirety of a shift, up to 8 hours

 

Our ideal candidate is : 

• A versatile team player
• Energetic and friendly
• Ready for challenges
• Punctual and reliable
• Accepting of change and feedback
• Organized and efficient

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