CIB Quality Associate I

Job Description

Join us and have the opportunity to work within a fast-paced and demanding working environment, making effective decisions based on guidelines, policies, and insights.

As a Global Quality Risk/Control Analyst I within JPMorganChase, you will play a pivotal role in maintaining the high standards of our operations. Your expertise in quality control will be crucial in conducting thorough reviews to ensure adherence to COS Businesses and Controls. You will leverage your advanced computer literacy and proficiency in artificial intelligence to analyze quality results, identify root causes, and propose innovative solutions to problems. Your strategic thinking skills will be key in identifying improvement opportunities and planning progress within established procedures. Your role will have a significant impact on our operations, ensuring quality, completeness, and accuracy within the Global Quality Management team.

Job responsibilities

• Conduct comprehensive quality control reviews, ensuring adherence to COS Businesses and Controls and Quality Assurance standards
• Perform root cause analysis on key issues, risks, and trends, making recommendations for addressing identified deficiencies or improvements to business processes
• Identify potential challenges in the Quality Assurance (QA) testing process and initiate solutions, leveraging advanced problem-solving skills and strategic thinking
• Be a critical subject matter expert in Quality Assurance (QA) testing process and quickly become versed in JP Morgan Chase’s policies in areas including Treasury, Merchant, Onboarding, Servicing, Sales, legal and brand risks, as well as keeping abreast of emerging trends within the industry

Required qualifications, capabilities, and skills  

• Analytical thinker with excellent interpersonal, written and verbal communication skills
• Ability to identify common areas of risk and compliance vulnerability
• Ability to conduct comprehensive quality control reviews and root cause analysis, with a focus on COS standards and procedure
• Advanced proficiency in using computer systems and artificial intelligence tools for data analysis and problem-solving
• Possess sound judgment and flexibility in changing courses and solving problems swiftly

Preferred qualifications, capabilities, and skills  

• Familiarity with ACES, Webstats, IQC and SharePoint
• Ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.