Shift Lead (Sbarro)

Key Responsibilities:

1. Leadership & Supervision:

• Supervise and manage team members during your shift, ensuring they are performing tasks according to Sbarro's standards.
• Lead by example in delivering excellent customer service, maintaining food quality, and ensuring a positive, team-oriented atmosphere.
• Assign tasks to team members, ensuring all areas of the restaurant are covered and operations run smoothly.
• Provide guidance and support to team members, helping them with challenges or any questions they may have.
• Monitor and maintain productivity and ensure that team members are working efficiently.
• Motivate and encourage staff to meet operational goals and deliver high-quality service.

2. Customer Service:

• Ensure that all customers are greeted promptly and served in a friendly, professional manner.
• Address customer complaints or concerns, resolving issues quickly to ensure customer satisfaction.
• Monitor the dining area to ensure customer needs are met, and assist in managing customer flow during busy periods.
• Maintain the restaurant's standard for guest satisfaction by providing a positive experience for every customer.

3. Food Preparation & Quality Control:

• Ensure all food items are prepared according to Sbarro’s quality standards and presented attractively.
• Monitor kitchen staff to ensure food safety, cleanliness, and quality standards are met at all times.
• Ensure that food prep areas are organized, clean, and stocked with necessary supplies.
• Assist with food preparation when necessary, ensuring efficiency during peak hours.

4. Cash Handling & Register Operations:

• Oversee cash register operations and ensure proper cash handling procedures are followed.
• Ensure all payments are processed accurately, and assist with handling cash, credit, and debit transactions.
• Maintain an accurate cash drawer, perform daily cash reconciliation, and ensure the register is balanced at the end of each shift.
• Train team members on cash register operations and best practices.

5. Operational Management:

• Ensure all restaurant operations are in line with Sbarro’s policies and standards, including cleanliness, food safety, and team performance.
• Oversee opening and closing procedures for the restaurant, ensuring all duties are completed and the restaurant is secured at the end of the shift.
• Assist with inventory management, ensuring supplies are stocked and used efficiently.
• Monitor labor costs, ensuring team members are scheduled appropriately based on customer flow.

6. Training & Development:

• Assist in training new team members, ensuring they understand the restaurant’s procedures, policies, and quality standards.
• Provide ongoing coaching and feedback to team members to improve performance and skill sets.
• Support team members in their professional development and encourage them to grow within the company.

7. Health & Safety Compliance:

• Ensure the restaurant adheres to all local, state, and federal health and safety regulations.
• Ensure food safety practices are followed, including proper handling, storage, and sanitation procedures.
• Monitor the cleanliness of the restaurant, including the kitchen, dining areas, and restrooms.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); some college coursework in hospitality or business is a plus.
• Experience: At least 1-2 years of experience in the food service industry, with some supervisory or leadership experience preferred.
• Leadership: Strong leadership skills with the ability to manage and motivate a team in a fast-paced environment.
• Customer Service: Excellent communication and customer service skills, with a focus on delivering a positive customer experience.
• Organization: Ability to manage multiple tasks and maintain organization during busy shifts.
• Problem-Solving: Ability to resolve conflicts and address issues effectively and efficiently.
• Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.

Physical Demands:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Ability to work in varying kitchen temperatures, including hot grills and ovens.