Medical Assistant
Summary:
The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and be able to be empathetic towards patients while maintaining confidentiality and professionalism.
Essential Functions:
- Responsible for verifying patient information by interviewing patient; recording medical history; confirming purpose of visit.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
- Responsible for collecting and preparing laboratory specimens, giving patients injections and drawing blood.
- Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
- Informs patients by transmitting physician's orders and questions about surgery.
- Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
- Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave.
- Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit.
- Manage the flow of patients to optimize the physician’s schedule.
- Maintain accurate and timely patient documentation in EHR system.
- Assist provider with in-office exams and procedures while ensuring patient comfort.
- Educate patients on reproductive health, prenatal care, contraception, and other health related concerns.
- Respond to (patients/vendors/employees)
- Maintain efficient supplies on hand and place appropriate orders to maintain supplies.
- Sterilize equipment and exam rooms after each patient visit.
- Coordinate and collaborate with team members.
- Schedule patients for visits and follow ups.
- Aide in answering phones, checking in and out of patients when needed.
- Other duties as assigned.
- Strong knowledge of medical terminology.
- Knowledge of patient care techniques, administering injections, drawing blood, taking vitals and performing basic lab tests.
- Knowledge of sterilization processes.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.
- Excellent communication and interpersonal skills.
- Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.
- Ability to collaborate in a team environment.
- May require occasional travel or overtime.
- Work is performed in a professional healthcare setting.
- This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
- Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.
- Ability to lift and move medical equipment and supplies up to 25 pounds.
- Extended periods of standing and walking.
- Manual ability for handling instruments and equipment.
- Must have a current valid certification as a Medical Assistant or Certified Nurse’s Aide.
- Experience and knowledge of an EMR preferred but not required.
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