Account Manager

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.

We are seeking a dynamic and results-driven Account Manager to join our growing team. In this role, you will be the primary point of contact for customer accounts, responsible for managing relationships, driving up-sell and cross-sell opportunities, and promoting deeper product penetration among existing customers. 

This is a hybrid position (2x per week) in either our Atlanta, GA, Phoenix, AZ or Irvine, CA office.

Job Duties:

• Develop and maintain strong relationships with key stakeholders within customer organizations to foster trust and loyalty

• Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health

• Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets.

• Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption. 

• Leverage satisfied clients to generate referrals and expand our customer base

• Maintain a deep understanding of our products and stay informed about industry trends and best practices.

• Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business. 

• Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy.

Skills and Qualifications:

• 2-4 years of experience in account management or a related field.

• SaaS experience preferred.

• Strong communication and interpersonal skills with the ability to build rapport and trust with clients.

• Excellent organizational skills with attention to detail. 

• A proactive approach to identifying and addressing client needs and opportunities. 

• Comfortable using CRM software and other relevant tools to manage accounts and track performance. 

• Bachelor’s degree in Business, Marketing, or a related field is preferred but not required

PLANET DDS CORE IDEOLOGY

Mission:

Dental software is broken. We aim to fix it.

Vision:

To be the first choice for growth-minded dental businesses.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans