Sales Account Manager
Job Description
Job Description
PRIMARY FUNCTIONS FOR METAL SUPERMARKETS
The main objective of this position is to service the needs of the customer base that contact us by telephone, fax or as walk-in business. This individual is expected to be aware of and support all goals relating to sales plans and costs and to conduct him/herself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships. CSR is to serve as a backup/resource person for the SR. CSR.
JOB FUNCTIONS
- Provide consistent, superior service by ensuring that all customer needs are recognized and serviced, and satisfaction is highly maintained at all times.
- Develop a “can do” reputation through creatively offering suitable alternates, buyouts, modified materials or sourcing for every customer requirement.
- Proactively contribute to sales growth through out-calls to current and potential customers informing them of our unique capabilities and asking if they have any requirements we can help them with today.
- Make occasional field sales calls as requested/coordinated by Owner/Manager.
- Support the achievement of sales/budget targets, which includes attention to maintaining stock control, gross margins and managing cost budgets.
- Prepare customer orders based on material and size specifications.
- Prepare material for shipment by truck, courier or customer pickup.
- Provide proper maintenance of equipment and keep work area clean and safe for customers and other employees.
- Receive, identify and stock incoming materials as per Receiving Procedures. These inventory responsibilities include identifying inventory needs.
- Pick up materials at suppliers when needed.
- Deliver materials to customers when needed.
Perform other duties as directed by Store Manager/Sr. Customer Service Rep
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