Community Clinic Manager

The Arizona Animal Welfare League (AAWL) – the largest and oldest no-kill shelter in Arizona – is seeking a Community Clinic Manager who plans, organizes, and directs all day-to-day activities of the Community Veterinary Clinic (CVC), including off-site mobile community clinics. This position is responsible for ensuring efficient clinic operations, strong client service, and effective delivery of accessible veterinary care to the community. They will play a key role in implementing organizational values and fostering a positive, inclusive workplace culture.

We are looking for a Community Clinic Manager who is a strong communicator and thrives on building collaborative teams. Key attributes include having a learning mindset, being solution-oriented, maintaining humility, and fostering positive and actionable feedback to staff. In addition, a successful Community Veterinary Clinic Manager will have experience implementing strategic plans. The Community Veterinary Clinic Manager directly supervises Community Veterinary Clinic receptionists and the Community Clinic Coordinator and handles all the recruitment and scheduling for a team.

The Community Clinic Manager reports to the Veterinary Services Senior Manager and works full-time. This is an exempt position. The department is staffed Saturdays from 7am to 6:00pm and varying vaccine events; while there is scheduling flexibility within those hours this is a 4 or 5 day per week position that does require Saturdays for vaccine clinic.

Responsibilities

• Plans and organizes all personnel activities for the Community Veterinary Clinic, including hiring, onboarding, training, scheduling, and coordinating performance reviews.

• Collaborates with Shelter Manager on scheduling of technicians in public clinics

• Provides direct supervision, coaching, and mentorship to CVC receptionists and the Community Animal Health Coordinator.

• In consultation with Senior Manager, assists in setting and periodically reviewing salaries and benefits for assigned staff.

• Ensures proper training, professional development, and team building for community medicine staff and volunteers.

• Works collaboratively with Senior Manager to actively participate in practice staff meetings and cross-departmental collaboration.

• Oversees client service operations, addressing and resolving client concerns and escalating issues as appropriate.

• Resolves interpersonal staff issues in a timely, professional, and solutions-focused manner.

• Ensures proper procedures are in place for animal handling, disease control, and patient care in both clinic and mobile settings.

• Ensures Standard Operating Procedures (SOPs) for community medicine and mobile clinics are followed and updated as needed.

• Ensures community clinics and mobile units have proper working equipment and supplies and are compliant with all applicable regulations, safety standards, and codes.

• Reviews clinic budgets and monthly financial statements; monitors expenditures related to community programs. Assists in inventory management and potentially controlled drug audits.

• Ensures complete and accurate records for all community clinic patients, including consent forms, medical records, vaccination certificates, and go-home paperwork.

• Supervises usage of practice management software (DaySmart) to ensure consistent, accurate entry of client and patient records.

• Coordinates with internal departments and external partners to support community outreach programs, mobile clinics, and special initiatives.

• Assists Senior manager in maintaining relationships with volunteers; collaborates on recruiting, training, and scheduling volunteers supporting the community clinics.

• Other duties as assigned by management.

Qualifications

• At least three years of experience managing healthcare operations in a wide range of clinical settings (veterinary or human health). Demonstrated leadership and supervisory skills, including managing staff and budgets.

• Bilingual (English/Spanish) required. Ability to communicate effectively and establish rapport with clients in both languages in verbal and written formats.

• Veterinary Technician experience preferred but not required

• Experience developing and adhering to established policies, procedures, and protocols. Experience/understanding of full-service veterinary operations. Strong analytical, organizational, problem-solving, and conflict-resolution skills.

• Proficient in computer applications, including Outlook, Excel, MS Office Suite, PowerPoint, and databases.

• Ability to adapt to change and accept new duties within a fast-growing organization; and ability to work with diverse individuals within the organization and broader community.

To Apply for This Position

Please submit a cover letter, resume and three professional references including their email, phone number and relationship to Practice Manager to Megan McWherter [email protected] in your subject line please reference “Community Clinic Manager” in your email. No phone calls or walk-ins, please.

DISCLAIMER:

Employees are regularly in contact with animals who may be unpredictable. And, although all employees are covered under our workers’ compensation policy, in accepting this position, you understand that there is risk associated with animal encounters. Your ability to exercise sound judgment and follow procedures is essential to the well-being of the animals as well as yourself.

Employment Details

• Salary range is $60,600 to $70,700.

• Generous PTO, sick leave, and 12 paid holidays annually.

• 100% employer-paid medical and life insurance; dental, vision, and supplemental options available.

• Employer-supported professional development.

• Employee Assistance Program (EAP).