ASSISTANT MANAGER AIRPORT

Job Description

Job Description

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As an Assistant manager, you will assist with managing a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows.

Accountability

• Assist the Manager in managing the day-to-day operations, ensuring adherence to established procedures and standards.
• Assist with planning personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Assist in developing and implementing new policies and procedures.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Recruit, hire, train, and schedule staff.
• Manage and maintain parking equipment and facilities, including maintenance and damage control.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Accountable for the cleanliness and appearance of the parking area.

Profitability

• Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs.
• Assist with the identification of opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Assist the Manager with tracking key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.

Exceptional Service

• Ensure that all signage and markings are visible and clear for customers.
• Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe working environment.
• Address customer inquiries and complaints in a prompt and professional manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Continuously seek ways to improve service quality and efficiency.

Communication

• Regularly update upper management on airport operational challenges.
• Foster clear and open communication within the team and with other airport departments.
• Coordinate with airport management to ensure a seamless guest experience.
• In the absence of a manager, conduct meetings with staff to relay important information and gather input.

Family

• Assist with creating a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage personal and professional development for team members.

About YOU:

The ideal candidate is a dedicated, detail-oriented individual with strong leadership. He/she will also possess the following experience and key attributes.

• Bachelor’s degree or equivalent education and experience.
• Minimum of 2 years of airport parking management or related industry experience.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

What We Can Offer You for All Your Hard Work:

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [email protected] describing the accommodation.