Bilingual Receptionist/Customer Service

Job Description

Job Description

Join the dynamic team at Luisa Samuel - State Farm Agency, where your passion for helping others will shine as a Customer Service Receptionist. Located in the heart of Phoenix, Arizona, we pride ourselves on providing exceptional service within our local community. This is a unique opportunity to be the welcoming face and friendly voice that greets our valued clients, ensuring each interaction leaves a lasting positive impression. Your role will be central to our mission of delivering outstanding customer service, as you actively support and assist the team in addressing inquiries, scheduling appointments, and managing correspondence efficiently. Our agency thrives on creating an inviting atmosphere where clients feel valued and our team feels inspired. If you're ready to be a key player in a supportive, engaging environment where your contributions are acknowledged, join us at Luisa Samuel - State Farm Agency. We're excited to meet you!

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Birthday Off

Professional Development Opportunities

Long-Term Career Growth

Mentorship with Established Agent

Team Building Activities

Pizza on Friday

Front Desk Management: Greet clients and visitors with a warm and inviting demeanor while managing front desk operations, including scheduling and appointments.

Customer Support: Provide efficient and courteous customer service by answering phones and addressing inquiries in a timely manner.

Documentation: Maintain and organize client records and paperwork as required, ensuring they are accurate and up to date.

Office Coordination: Assist with office administrative tasks including mail distribution, order supplies, and maintain office cleanliness.

Team Assistance: Collaborate with team members to support their administrative needs and contribute to a harmonious work environment.

Experience: A minimum of 1 year of customer service or receptionist experience preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Organizational Skills: Strong ability to multitask and manage time effectively.

Attention to Detail: Accurate data entry skills and meticulous attention to detail.

Professionalism: Maintain a courteous and professional demeanor at all times.

Problem-Solving: Ability to handle customer inquiries and resolve issues promptly and efficiently.

Technology Skills: Proficiency in Microsoft Office and familiarity with customer relationship management (CRM) systems.

Team-Oriented: Ability to work collaboratively within a team to achieve business goals.