Remote Housing Coordinator

Schedule

Mon, Tue, Thu, Fri 11:00 AM‑8:00 PM EST; Sat 9:30 AM‑6:30 PM EST; Off Wed & Sun (Subject to change based on business needs)

Primary Purpose

To provide carrier support by assisting payments department and management with identifying carrier issues/concerns. Acts as the liaison between carriers and Property Repair Solutions internal payment team to research, review and resolve issues for carrier related requests.

Essential Functions and Responsibilities

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.
• Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
• Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
• Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like‑kind‑and‑quality housing options.
• Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short‑term rentals under time‑sensitive circumstances.
• Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
• Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.
• Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
• Draft and review lease agreements and related documents with attention to detail and policy compliance.
• Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.
• Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.
• Handle multiple claims and assignments at once with professionalism and urgency.
• Serves as the point of contact for VIP clientele.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing

Bachelor’s degree or equivalent from an accredited college or university preferred.

Experience

Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.

Skills & Knowledge

• Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion.
• High emotional intelligence with the ability to adapt tone and approach to diverse client situations.
• Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms.
• Advanced internet research capabilities to locate viable rental properties in limited markets.
• Detail‑oriented and organized with strong documentation habits.
• Ability to multitask in a fast‑paced environment with shifting priorities.
• Negotiation and relationship management skills with vendors, property managers, and landlords.
• Solutions‑oriented mindset with a focus on timely, proactive service delivery.
• Experience coordinating accommodations for high‑net‑worth clients or large‑loss claims is a plus.
• Bi‑lingual English/Spanish a plus.

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

Computer keyboarding, travel as required.

Auditory/Visual

Hearing, vision and talking.

NOTE

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.