Membership Associate

Job Description

Job Description

Salary: $50,000 - 60,500/year, DOE

Job Title: Membership Associate

Program: Membership & Development

Employment Type: [ ] Salary [X] Hourly (non-exempt this position is eligible for over-time)

[ ] Part-time [X] Full-time

[ ] Temporary [X] Regular

Reports to: Assistant Membership Director

Direct Reports to this position: N/A

Salary Range: $50,000 - $60,500

Location:
Tucson, AZ, Hybrid

Is this position in the Bargaining Unit? [X] Yes [ ] No
Job Classification: Development Associate
*Because this position is in the Bargaining Unit, some fees may be required depending on where the candidate lives as a condition of employment.

Application Instructions

Please apply online by completing our application and submitting a cover letter, resume, and reference list. The position will remain open until filled. The desired start date is 10/6/2025. Only applicants selected for interviews will be contacted. No telephone calls, please.

ABOUT THE CENTER

The Center for Biological Diversity, a national 501(c)(3) non-profit organization, believes the welfare of human beings is deeply linked to nature to the existence of a vast diversity of wild animals, plants and people. Because diversity has intrinsic value, and because its loss impoverishes society, we work to secure a future for all species, great and small, hovering on the brink of extinction. We do so through science, law, activism and creative media, with a focus on protecting the lands, waters and climate that humans, other species and all communities need to survive and thrive. We want those who come after us to inherit a world where the wild is still alive.

POSITION SUMMARY

The Membership Associate supports the Centers 90,000 members and 1,800,000 supporters by following best practices in nonprofit member stewardship, gift entry and donation processing. The Membership Associate interacts daily with members, donors, and activists to share information about the Centers work, and engage them to build community, increase their support and strengthen relationships. This position communicates and collaborates with other development, membership, leadership, finance, conservation and communications staff to fulfill their role in keeping Center members and supporters engaged and appreciated. There are seasonal periods of increased intensity in this roles work tied to spring, year-end and ad hoc fundraising campaigns.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Engage with members, supporters and prospective members to strengthen relationships and provide a human voice for the Center;
• Provide warm, helpful and timely support to members, including researching and drafting informed responses;
• Be in direct contact with members via phone, email and online to answer questions about donations, membership and the Centers work;
• Open and process members mailed and online donations;
• Regularly update and maintain member information across multiple databases, and perform other data hygiene and maintenance procedures;
• Participate in and contribute to strategic efforts with the membership team to improve its operations, efficiency and support of members;
• Support the operations of the development and membership program through a variety of activities and tasks including filing, donor research, preparing merchandise orders and other tasks as assigned;
• Prepare donation acknowledgments and other thank you correspondence on a weekly basis;
• Write content for acknowledgment letters, thank you cards, and other membership projects;
• Regularly manage special development projects completed by the Centers loyal volunteers;
• Track incoming stock donations and other major gifts, and confirm gift details with development leadership;
• Ensure donor and supporter identification, information and transaction details are kept confidential, both internally and externally;
• Provide support for workplace giving and employer match programs through responsive communications with members, and complete timely and accurate applications with various local and federal agencies;
• Help with the production of fundraiser mailings during spring and year-end fundraising campaigns as needed;
• Assist with phone outreach to members during fundraising campaigns;
• Assist at occasional in-person events and gatherings;
• Perform other job-related duties as assigned.

ESSENTIAL QUALIFICATIONS AND SKILLS

• 3-5 years of work experience ideally in a fundraising support, administrative, clerical or customer/sales service setting;
• High attention to detail, organizational skills, and accuracy in completing complex tasks while under time pressure;
• Ability to work quickly and efficiently both individually and in a team;
• Strong verbal and written communication skills;
• Skills in active listening, and ability to have empathetic conversations about topics including plants and animals, the natural world, biodiversity and environmental justice.
• Ability to be creative and problem-solve to make data entry or record keeping processes more efficient, while maintaining accuracy;
• Solid knowledge of spreadsheets and mail merge functions;
• Ability to work 40+ hours per week.

PREFERRED SKILLS

• Experience in sales, organizing, canvassing, customer service or fundraising;
• Experience with databases such as EveryAction, NGP VAN, Revolution Online (ROI), Microsoft Access, Convio, Blackbaud, Salesforce or other fundraising databases;
• Experience sending bulk emails with GroupMail or other similar listserv software a plus.

WORKING CONDITIONS

Seasonal increase in workload and potential increase in hours from April-May and November-January. In-person office work is required two or more days per week. Working with standard office equipment, such as a computer, printer, copier and scanner, as well as job-specific equipment, such as a remote check depositing scanner. Working remotely is allowed but the space must be conducive to keeping member information confidential, making calls and responding to emails in a timely fashion, and maintaining a productivity level equal to in-office hours.

PHYSICAL REQUIREMENTS

The ideal candidate must be able to complete all physical requirements of this job with or without a reasonable accommodation.

This is not a complete description of all workplace conditions, and conditions are subject to change per the Organizations discretion.

Cognitive

Ability to process and analyze information: [ ] Rarely [ ] Occasionally [X] Frequently

Exchange accurate information: [ ] Rarely [ ] Occasionally [X] Frequently

Communicate and express oneself with others: [ ] Rarely [ ] Occasionally [X] Frequently

Interaction with other colleagues: [ ] Rarely [ ] Occasionally [X] Frequently

Interaction with the public/co-collaborators: [ ] Rarely [X] Occasionally [ ] Frequently

Physical

Reading (ingest data): [ ] Rarely [ ] Occasionally [X] Frequently

Working on a computer: [ ] Rarely [ ] Occasionally [X] Frequently

Typing: [ ] Rarely [ ] Occasionally [X] Frequently

Writing by hand: [ ] Rarely [X] Occasionally [ ] Frequently

Sitting: [ ] Rarely [ ] Occasionally [X] Frequently

Walking: [X] Rarely [ ] Occasionally [ ] Frequently

Standing: [ ] Rarely [X] Occasionally [ ] Frequently

Lift/Carry 0-25 lbs: [ ] Rarely [X] Occasionally [ ] Frequently

Lift/Carry 25-75 lbs: [X] Rarely [ ] Occasionally [ ] Frequently

Climbing up or down stairs: [ ] Rarely ] Occasionally [X] Frequently (in office)

Bending: [X] Rarely [ ] Occasionally [ ] Frequently

Squatting: [X] Rarely [ ] Occasionally [ ] Frequently

Reaching overhead: [X] Rarely [ ] Occasionally [ ] Frequently

Repetitive motions: [ ] Rarely [ ] Occasionally [X] Frequently

Ability to drive: [] Rarely [X] Occasionally [ ] Frequently

Location Conditions

In person required (versus remote work): [ ] Rarely [ ] Occasionally [X] Frequently

Travel required: [X] Rarely [ ] Occasionally [ ] Frequently

Night or weekend work: [ ] Rarely [X] Occasionally [ ] Frequently

Work in outdoor conditions: [X] Rarely [ ] Occasionally [ ] Frequently

BENEFITS (Subject to changesee Handbook for more details)

For regular staff working 30+ hours a week

• Fully paid medical premiums for staff, and greatly discounted for families.
• Fully paid dental and vision premiums for staff and their families.
• Generous employer contribution to HSA and HRAs.
• Lifestyle Spending Account (LSA) provided for reimbursement of eligible wellness expenses.
• Center paid premiums for Short Term and Long-Term Disability provided for all staff.
• Center paid premiums for Basic Life Insurance for all staff.
• Discounted premiums for pet discount program.

For all regular staff

• 403(b) plan with employer match and increasing employer paid contributions.
• Generous time off policies, including 13 paid holidays per year and 5 personal days awarded each year.
• Vacation accrual starts at a rate of 15 days annually, but it may be higher commensurate with experience, and paid sick days accrue at a rate of 10 days per year.
• Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
• After 5 years of service, all employees receive a 12-week paid sabbatical.
• Relaxed work atmosphere and dress code.

JEDAI STATEMENT

The Center for Biological Diversity deeply values, and is committed to sustaining and promoting, both biological and cultural diversity. We welcome, embrace and respect diversity of people, identities and cultures. We are committed to fostering an organizational culture of diversity and inclusion. The Center believes staff and board diversity is critical to saving life on Earth.

We are an equal opportunity employer.

The Center complies with all federal and local laws regarding work authorization for new hires. We welcome and encourage anyone interested to apply to any of our open positions. Everyone, regardless of current work authorization, will be considered.

Exempt Classification: Non-Exempt

Applicable Exemption: N/A

• Reasoning behind this classification: Transactional administrative work with minimal discretion, work is predominately routine in nature and the output can generally be standardized in relation to a given period of time.

Application Instructions

Please apply online by completing our application and submitting a cover letter, resume, and reference list. The position will remain open until filled. The desired start date is 10/6/2025. Only applicants selected for interviews will be contacted. No telephone calls, please.