Front Desk / Patient Coordinator

Location: Scottsdale, AZ

Type: Full-Time / Part-time

About our client:

A leading naturopathic and regenerative medicine clinic in Scottsdale is seeking a Front Desk / Patient Coordinator to provide a professional, high-touch experience for patients. The clinic specializes in shockwave therapy, peptide therapy, pain management, and performance optimization, serving athletes, active adults, and individuals seeking integrative wellness solutions.

Position Overview:

The Front Desk / Patient Coordinator is the first point of contact for patients and plays a key role in delivering concierge-level service. This position manages scheduling, patient intake, communications, and administrative operations to ensure smooth clinic workflow and exceptional patient experience.

Key Responsibilities

• Patient Experience
• Greet patients warmly and professionally in person, by phone, and via email
• Provide information on clinic services, therapies, and scheduling
• Coordinate patient intake, registration, and documentation
• Assist patients with pre-appointment instructions and post-visit follow-up
• Maintain high standards of patient confidentiality and HIPAA compliance
• Scheduling & Administrative Support
• Manage appointment scheduling and clinic calendar efficiently
• Confirm patient appointments and follow up on missed visits
• Process payments, co-pays, and billing inquiries
• Maintain accurate patient records in EMR system
• Assist with insurance verification as needed
• Support inventory management of front office and clinical supplies
• Team Collaboration
• Coordinate with clinical staff to optimize patient flow
• Communicate effectively between providers and patients
• Support clinic events or campaigns as needed

Qualifications:

• Previous experience in a medical or wellness front desk role preferred
• Strong customer service and communication skills
• Detail-oriented, organized, and professional
• Proficiency with EMR systems and Microsoft Office
• Ability to multitask and manage a fast-paced environment
• Positive, team-oriented attitude
• Ideal Candidate
• Passionate about health, wellness, and patient care
• Comfortable working in a boutique, high-performance clinic
• Professional, polished, and personable
• Proactive and solution-oriented

Compensation & Benefits:

• Competitive hourly pay (DOE)
• Collaborative and patient-focused work environment