Service Desk Technician

Job Description

Job Description

JOB DESCRIPTION

Insight Global is looking for a Service Desk Admin to be responsible for delivering technical support across the clients enterprise environment. This role ensures that desktop systems and hardware are operating efficiently and reliably, providing end-user assistance through phone, chat, and email. You will be in charge of diagnosing and resolving complex technical issues, performing advanced troubleshooting, and coordinating with vendors and carrier support to address outages or hardware failures. The technician documents incidents in the service desk system, escalates unresolved issues to appropriate teams, and maintains a comprehensive technician knowledgebase.

Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments. Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity. Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools. Strong knowledge of Microsoft technology stack: DNS and DHCP Active Directory Entra ID Microsoft 365 Admin Intune Admin SharePoint Admin Teams Admin Exchange Admin Experience with GPOs and Patch Management tools Virtual Desktop Infrastructure Ability to monitor the desktop environment using hardware and software tools. Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations. Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals. Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.

MUST HAVES

Must have 3+ years IT Helpdesk/Desktop Support in an enterprise environment.

Bachelor’s degree in computer science or relevant field

Strong customer service skills

Experience using ticketing systems

Tier I and II experience

PLUSSES

Information Technology Certifications are preferred.

6-month contract with high potential for extension and conversion

Pay: $20-$27/hour

Location: Tempe, AZ (5 days onsite per week)

Monday - Friday, 8am-5pm