Assistant Executive Housekeeper

Job Description

Job Description

Why The Global Ambassador

• Competitive rates

• Benefits available when you work 25 hours per week-including medical, dental, vision and more

• Retirement savings program (with company match)

• Paid time off

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences

• Work with a dedicated team committed to redefining hospitality in Phoenix

• Opportunities for career growth within an expanding, forward-thinking hospitality brand

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

What You’ll Do

• Assist in the oversight of all housekeeping operations including room attendants, housemen, supervisors, inspectors, office coordinator, laundry, and public areas

• Deliver a tailored guest experience with a hospitality every time mindset from arrival to departure

• Train, motivate, and schedule the housekeeping team according to sequence of service to ensure maximum productivity, employee morale, and guest satisfaction

• Ensure a consistently high level of cleaning standards are met throughout the hotel and adhere to Forbes Five Star standards

• Inspect guest rooms and public areas regularly to ensure standards and quality are met and maintained. Audit room attendants, Supervisors, and inspectors and provide regular feedback accordingly

• Work with other departments to ensure smooth and efficient hotel operations

• Foster a positive, service-driven culture that aligns with Forbes Five-Star standards

• Assist in compiling the weekly schedule based on occupancy, business need, and adhering to Labor Standards

• Assist in tracking room inspections completed by Supervisors and Inspectors, holding the team accountable accordingly. Address trends with the team, both individually and during pre-shift opportunities

• Assist in monitoring Inventory for Guest Supplies, Operating Supplies, Laundry Supplies and ordering while adhering to monthly budget and business needs

• Assist with conducting monthly linen Inventory, records data accordingly

• Assist in coaching Supervisors/Inspectors with regular one-on-ones to ensure department goals and objectives are regularly met

• Assist in ensuring deep cleaning is regularly scheduled in rooms and public areas in partnership with other departments to maintain the quality of the guest experience

Qualifications

• 3+ years housekeeping leadership experience, preferably at a luxury hotel property

• Familiarity/Experience with Forbes Five-Star standards preferred

• Familiarity with Opera PMS/Alice Housekeeping Management Software a plus

• Have a solid understanding of housekeeping and laundry supplies and pars

• Professional, yet comfortable with candid & open to and acting upon feedback – all with the guest and employee experience top of mind

• Exceptional communication skills with a keen eye for detail

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.