Desktop Support $25/hr

Job Description

Job Description

Desktop Support (Software)

HIGHLIGHTS
Location: Phoenix (AZ)
Position Type: Contract
Hourly / Salary: $25/hr
Residency Status: US Citizen or Green Card Holder ONLY

Overview:

This is an entry-level position where you will be providing technical assistance to customers regarding various hardware and software applications. The main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding the user needs and issues, and recommending/implementing technical fixes for our Associates.

Successful applicants will be tasked with the following:

• Resolving general helpdesk tickets for end-users within a Windows environment
• Active Directory Group/User/Password changes
• Troubleshooting networking and connection issues
• Providing basic training in computer operation and management
• Hardware troubleshooting
• Following escalation procedures
• General software access issues
• Provide in person and onsite technical support to a wide range of user
• Identifying outdated documentation

The ideal candidate will be able to do the following:

• Ability to work onsite for first 4-6 weeks and hybrid afterwards (~1 days in office/week currently)
• Comfortable with Active Directory and Windows 10/11 support
• Ability to work across a 6am – 5pm Mountain Time shift schedule (8hr shift with 1hr lunch break, schedule will be based on the team need for coverage)
• Excellent communication and customer service skills
• Ability to maintain a work log of job tickets with relevant and updated notes
• Ability to follow written instructions

Qualifications:

• PowerShell experience
• A+ Certification
• 2 Years of IT experience

"We are GTN – The Go To Network "

Company Description

Who We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our value

Company Description

Who We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value