Mortgage Customer Experience Specialist

Job Summary The Customer Experience Specialist is within a call center environment, supporting the Consumer Direct Lending team. In this position, you will serve as the primary point of contact for consumers, guiding them through the loan origination process following discussions with licensed loan officers. Key Responsibilities + Act as a customer success advocate within a fast-paced call center + Respond promptly to high-volume inbound calls or texts from customers + Perform routine data entry and validate consumer information + Manage routine communication through calls, emails, and/or chat with consumers, PennyMac employees, and authorized third parties + Collaborate with internal departments to expedite loan processing and resolve customer issues + Maintain alignment with company culture and values in daily tasks + Perform additional duties as assigned Required Skills + Strong customer service and support capabilities + Experience handling both inbound and outbound calls + Familiarity with the mortgage and financial services industry + Proficiency in loan servicing and document handling + Excellent communication and interpersonal skills Qualifications + Minimum of 1 year recent experience in a mortgage contact center (2022-2025 preferred) + Comfortable managing a high volume of calls + Reliable transportation; must live within ~20 minutes of the office + Willingness to work fully on-site and commit to consistent attendance + Detail-oriented with a professional demeanor Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 31, 2025. h4> About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.